Lead Transaction Banking Operations Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Limited Full time

**Job Overview:**

ConnectedGroup Limited seeks a skilled and experienced professional to fill the role of Lead Transaction Banking Operations Manager. As a key member of our team, you will be responsible for leading and managing the Customer Support team proactively.

Key Responsibilities:

  • Spearhead transaction business expansion in HKG through various measurements and collaborate with colleagues in Singapore and Japan regional teams.
  • Work closely with the head of CS to plan and manage the team to achieve Global Transaction Banking business targets or KPIs, ensuring well-balanced management of the team among promotion, system development, customer support, and compliance.
  • Provide timely and proper support to customers, addressing their needs and concerns effectively.
  • Cultivate junior staff to meet departmental or corporate objectives and strategies.
  • Offer expert opinions based on observations as the responsible person for operation, system, and compliance in our department.
  • Negotiate independently with stakeholders, particularly in operation, system, and compliance issues.

Requirements:

  • Bachelor's degree in Finance, Business, or related disciplines.
  • Prior experience in Transaction Banking, with coaching expertise.
  • In-depth knowledge of transaction business and systems.
  • Strong client-facing, business promotion, and problem-solving skills.
  • Effective communication and stakeholder management abilities.


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