Lead Transaction Banking Operations Manager
2 days ago
**Job Overview:**
ConnectedGroup Limited seeks a skilled and experienced professional to fill the role of Lead Transaction Banking Operations Manager. As a key member of our team, you will be responsible for leading and managing the Customer Support team proactively.
Key Responsibilities:
- Spearhead transaction business expansion in HKG through various measurements and collaborate with colleagues in Singapore and Japan regional teams.
- Work closely with the head of CS to plan and manage the team to achieve Global Transaction Banking business targets or KPIs, ensuring well-balanced management of the team among promotion, system development, customer support, and compliance.
- Provide timely and proper support to customers, addressing their needs and concerns effectively.
- Cultivate junior staff to meet departmental or corporate objectives and strategies.
- Offer expert opinions based on observations as the responsible person for operation, system, and compliance in our department.
- Negotiate independently with stakeholders, particularly in operation, system, and compliance issues.
Requirements:
- Bachelor's degree in Finance, Business, or related disciplines.
- Prior experience in Transaction Banking, with coaching expertise.
- In-depth knowledge of transaction business and systems.
- Strong client-facing, business promotion, and problem-solving skills.
- Effective communication and stakeholder management abilities.
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