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Client Service Associate
2 months ago
Our client is a global leader in knowledge on-demand, connecting investors and business leaders with the knowledge they need to succeed. With a presence in nine cities worldwide, our client's 1500+ colleagues provide round-the-clock coverage to top investment funds, consultancies, and Fortune 500s.
Founded in 2008, our client is a fast-growing, founder-led company with a unique training curriculum and intense on-the-job coaching, helping employees develop highly transferable commercial and managerial skills.
About This RoleAs a Client Service Associate, you will be the link between our clients and the expert knowledge they seek. This is a communications-intense frontline role requiring a client-first mindset and the ability to multi-task across parallel workstreams.
You will work on urgent projects from investors, strategists, and dealmakers at top-tier client organizations, fielding incoming project briefs, quickly assessing client knowledge needs, and finding, outreach, and vetting experts most suited for each project.
Key Responsibilities- Client Service: Field incoming client briefs and utilize your business acumen to find and recommend the most relevant experts for each project.
- Market Context: Understand the project brief and the legal and regulatory environment in which your clients operate, applying compliance protocols to each situation.
- Expert Recruiting: Confidently reach out to, recruit, and vet experts who are uniquely relevant matches for your clients' projects.
- Commercial Impact: Take on direct revenue responsibility and own monthly targets from the outset.
- Client and senior executive facing responsibility from the get-go.
- The opportunity to make a measurable contribution to your business unit's revenue growth and to achieve significant variable compensation reflecting your success.
- A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
- A unique training curriculum and intense on-the-job coaching, helping you develop highly transferable commercial and managerial skills.
- An inspiring, high-energy, merit-based environment with ambitious peers.
- Undergraduate degree, no subsequent experience necessary.
- Track record of strong academic performance (minimum GPA of 3.3 or 2:1 equivalent).
- Extracurricular achievement throughout school and university.
- Internship experience evidencing an interest in business.
- Outstanding communication skills.
- Fluent English or C2 level is required; foreign language skills are desired.
- Expect total first-year compensation in excess of HKD 512,000 consisting of (i) annual base salary of HKD 312,000 and (ii) uncapped variable compensation linked to individual performance.
- 15 days annual leave, six months full maternity leave, and six weeks full paternity leave.
- Private medical & dental insurance, and annual health check-up.
- Tax-advantaged housing allowance up to 50% of monthly base salary.
- State-of-the-art office with amenities in the heart of Hong Kong; option to WFH each Friday.
