Digital Transformation Specialist
3 days ago
We are seeking a skilled and experienced Digital Transformation Specialist to help transform Chubb Life products, customer experience, and internal operations.
You will report directly to the Chief Transformation Officer and ensure that changes are implemented effectively, stakeholders are supported, and the organization is able to adapt quickly while maintaining operational stability.
This role can be based in Hong Kong or Singapore.
Key Responsibilities:- Develop and execute a comprehensive Change Management strategy in collaboration with the Chief Transformation Officer.
- Create an environment and mindset across the organization that fosters change.
- Design Change Management processes and tools to support strategic transformation projects.
- Plan and execute Change Management activities to support enterprise-wide transformation goals.
- Identify key stakeholders, assess change readiness, and secure their buy-in.
- Analyze and evaluate the actual impact of changes.
- Prepare risk mitigation tactics and processes.
- Develop clear communication plans to inform affected parties about the change, including timelines, expectations, and support structures.
- Assess training needs and develop training plans to educate stakeholders on new systems, tools, or processes.
- Integrate Change Management activities into existing project plans and embed them into future projects.
- Define and measure Change Management success criteria for each strategic transformation initiative.
Qualifications:
- 5+ years' experience as a Change Manager working on large-scale digital transformation programs.
- Superior analytical and problem-solving skills, with expertise in quantitative and qualitative process analysis techniques, process metrics, and performance measurement.
- Effective oral and written communication, leadership, project management, and teamwork skills with the ability to interact effectively with different levels of management.
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