Strategic Client Insights Leader

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Citi is a leading global bank, providing consumer banking and credit card services in more than 160 countries around the world. We are seeking an experienced leader to join our team as a Strategic Client Insights Leader.

This role will play a pivotal part in driving business growth by leveraging client data and analytics capabilities. You will work closely with key stakeholders across products and functions, including data and systems, client management, client strategy, and business management organizations.

Key Responsibilities:

  1. Engage with relevant stakeholders to identify business needs and requirements to empower Sales success.
  2. Understand the Markets framework and set it up for success, leveraging interoperability between Markets, its constituent businesses, and broader Citi businesses where applicable.
  3. Partner with in-business sales technology leaders to create a systems standard that enhances overall impact.
  4. Collaborate with second-line Risk and Operations teams to deliver end-to-end solutions.
  5. Work with Technology partners to manage the work slate and guide technology resources onshore and offshore while staying aligned with in-business goals.
  6. Oversee client data procurement, organization, and distribution within Markets and across to broader Citi, as relevant.
  7. Develop and implement strong marketing and communication strategies; analyze, report, and track adoption metrics, and initiate initiatives to increase.
  8. Ensure data integrity and quality across platforms, along with compliance with data privacy and regulatory mandates.
  9. Contribute to forward-looking vision and strategy to build state-of-the-art distribution platforms, staying current on external developments in the CRM space.

Requirements:

  • Bachelor's degree required; Master's preferred.
  • Technology and analytics knowledge beneficial.
  • Proven track record of excellent performance in related roles, with strong ability to unite Technology teams across the franchise to advance business objectives.
  • Prior experience as a critical partner/liaison between Business and Technology teams.

Essential Skills and Qualities:

  • Strong initiative and project structuring and driving skills from idea to completion.
  • Critical thinking and analytical skills, along with interpersonal and relationship-building abilities.
  • Effective communication and presentation skills.

Citi is an Equal Opportunity Employer



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