Application Service Associate

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time
Job Title: Application Service Associate

At Interactive Brokers, we are seeking a highly skilled and motivated Application Service Associate to join our team. As a key member of our New Account team, you will be responsible for providing exceptional client service and support to our retail and institutional clients.

Responsibilities:
  • Respond to client inquiries and concerns in a timely and professional manner, utilizing excellent communication and problem-solving skills.
  • Research and resolve complex client issues related to account opening, trading, and other financial services.
  • Collaborate with internal teams, including Sales, Customer Service, and Risk Assessment, to ensure seamless client onboarding and ongoing support.
  • Stay up-to-date on regulatory requirements and company policies to ensure compliance and provide accurate information to clients.
  • Identify and escalate complex issues to senior team members or management as needed.
  • Develop and maintain strong relationships with clients to ensure a high-value experience and drive client retention.
Qualifications & Experience:
  • Bachelor's degree in a related field, such as Finance, Business, or Accounting.
  • 2-3 years of experience in client service and/or financial services, preferably in a brokerage or corporate banking environment.
  • Excellent written and verbal communication skills in English and Cantonese, with Mandarin proficiency a plus.
  • Strong research, analytical, and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
  • Intermediate experience with Microsoft Office applications, including Outlook, Word, and Excel.
Company Benefits & Perks:
  • Competitive salary, annual performance-based bonus, and stock grant.
  • Excellent health and welfare benefits, including medical, dental, and specialist coverage.
  • Generous annual leave package and flexible work arrangements.
  • Opportunities for career growth and professional development in a dynamic and global company.


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