Digital Learning Strategist

1 week ago

Hong Kong Island, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

About the Role:

We are seeking a Digital Learning Strategist to join our team at Mandarin Oriental Hotel Group Limited. In this role, you will be responsible for leading the optimisation of our learning platform, designing engaging digital content, and supporting the development of a global learning architecture.

Key Responsibilities:

  1. Digital Learning Ecosystem Management
  • Configure and optimise our global learning system to deliver a seamless, intuitive user experience for colleagues.
  • Implement and manage learning system structures – including catalogues, user groups, tagging, and access rules – to support scalable, globally consistent learning delivery.
  • Leverage platform functionality to support business-aligned learning experiences and initiatives.
  • Manage learning system integration with Workday to ensure consistency of colleague data, learning records, and alignment with talent processes.
  • Monitor system performance, resolve issues, and collaborate with internal teams and vendors to ensure platform stability and effectiveness.
  • On-board and train new hotels, residences, and offices to the system.
  1. Content Design & Development
  • Create engaging digital learning content across a variety of formats, including SCORM-based eLearning, microlearning, and video.
  • Work with subject matter experts to translate business priorities into scalable and impactful digital learning assets.
  • Maintain and refresh digital content to reflect evolving business needs and ensure relevance.
  • Adapt existing in-person or localised learning offerings to more scalable, digital-friendly formats suitable for a global audience, including translations.
  1. Learning Architecture & Experience
  • Contribute to the redesign of our global learning architecture, including the development of structured learning academies and role-based pathways.
  • Curate and deliver learning solutions that are intuitive, relevant, and aligned to strategic goals.
  • Support the evolution of a consistent, branded, and high-quality learning experience across all digital touchpoints.
  1. Engagement, Enablement & Campaigns
  • Train and support Hotel and Corporate L&D and P&C teams in using digital tools and creating localised content.
  • Design and implement learning campaigns that drive awareness, adoption, and engagement across regions and functions.
  • Act as the primary contact for user support and troubleshooting, ensuring a positive end-user experience.
  1. Insights & Continuous Improvement
  • Monitor learning system usage and content engagement, drawing insights from platform analytics and feedback.
  • Report regularly to stakeholders and recommend improvements to enhance the effectiveness of digital learning.
  • Stay up-to-date with trends and innovations in digital learning, AI in learning, and learner experience platforms – and recommend tools or approaches to enhance impact.
  • Advise on vendor partners and manage relationships.

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