Digital Learning Strategist
1 week ago
Mandarin Oriental Hotel Group Limited is a world-renowned leader in luxury hospitality. We are seeking an exceptional Digital Learning Strategist to join our People & Culture team. This role will lead the optimisation of our learning platform, design engaging digital content, and support the development of a global learning architecture.
About the Role
- Digital Learning Ecosystem Management
- Configure and optimise our global learning system to deliver a seamless, intuitive user experience for colleagues.
- Implement and manage learning system structures – including catalogues, user groups, tagging, and access rules – to support scalable, globally consistent learning delivery.
- Leverage platform functionality to support business-aligned learning experiences and initiatives.
- Manage learning system integration with Workday to ensure consistency of colleague data, learning records, and alignment with talent processes.
- Monitor system performance, resolve issues, and collaborate with internal teams and vendors to ensure platform stability and effectiveness.
- On-board and train new hotels, residences, and offices to the system.
- Content Design & Development
- Create engaging digital learning content across a variety of formats, including SCORM-based eLearning, microlearning, and video.
- Work with subject matter experts to translate business priorities into scalable and impactful digital learning assets.
- Maintain and refresh digital content to reflect evolving business needs and ensure relevance.
- Adapt existing in-person or localised learning offerings to more scalable, digital-friendly formats suitable for a global audience, including translations.
- Learning Architecture & Experience
- Contribute to the redesign of our global learning architecture, including the development of structured learning academies and role-based pathways.
- Curate and deliver learning solutions that are intuitive, relevant, and aligned to strategic goals.
- Support the evolution of a consistent, branded, and high-quality learning experience across all digital touchpoints.
- Engagement, Enablement & Campaigns
- Train and support hotel and corporate L&D and P&C teams in using digital tools and creating localised content.
- Design and implement learning campaigns that drive awareness, adoption, and engagement across regions and functions.
- Act as the primary contact for user support and troubleshooting, ensuring a positive end-user experience.
- Insights & Continuous Improvement
- Monitor learning system usage and content engagement, drawing insights from platform analytics and feedback.
- Report regularly to stakeholders and recommend improvements to enhance the effectiveness of digital learning.
- Stay up to date with trends and innovations in digital learning, AI in learning, and learner experience platforms – and recommend tools or approaches to enhance impact.
- Advise on vendor partners and manage relationships.
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