Innovation and Learning Leader

2 weeks ago


Hong Kong Island, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

About the Company:

Mandarin Oriental Hotel Group Limited is a world-leading hospitality company with a portfolio of exceptional properties around the world.

Job Title:

Digital Learning Strategist

Description:

This is a unique opportunity to join our People & Culture team and contribute to the development of a global learning architecture, design engaging digital content, and support the optimisation of our learning platform.

Responsibilities:

  1. Digital Learning Ecosystem Management
  • Configure and optimise our global learning system to deliver a seamless, intuitive user experience for colleagues.
  • Implement and manage learning system structures – including catalogues, user groups, tagging, and access rules – to support scalable, globally consistent learning delivery.
  • Leverage platform functionality to support business-aligned learning experiences and initiatives.
  • Manage learning system integration with Workday to ensure consistency of colleague data, learning records, and alignment with talent processes.
  • Monitor system performance, resolve issues, and collaborate with internal teams and vendors to ensure platform stability and effectiveness.
  • On-board and train new hotels, residences, and offices to the system.
  1. Content Design & Development
  • Create engaging digital learning content across a variety of formats, including SCORM-based eLearning, microlearning, and video.
  • Work with subject matter experts to translate business priorities into scalable and impactful digital learning assets.
  • Maintain and refresh digital content to reflect evolving business needs and ensure relevance.
  • Adapt existing in-person or localised learning offerings to more scalable, digital-friendly formats suitable for a global audience, including translations.
  1. Learning Architecture & Experience
  • Contribute to the redesign of our global learning architecture, including the development of structured learning academies and role-based pathways.
  • Curate and deliver learning solutions that are intuitive, relevant, and aligned to strategic goals.
  • Support the evolution of a consistent, branded, and high-quality learning experience across all digital touchpoints.
  1. Engagement, Enablement & Campaigns
  • Train and support Hotel and Corporate L&D and P&C teams in using digital tools and creating localised content.
  • Design and implement learning campaigns that drive awareness, adoption, and engagement across regions and functions.
  • Act as the primary contact for user support and troubleshooting, ensuring a positive end-user experience.
  1. Insights & Continuous Improvement
  • Monitor learning system usage and content engagement, drawing insights from platform analytics and feedback.
  • Report regularly to stakeholders and recommend improvements to enhance the effectiveness of digital learning.
  • Stay up-to-date with trends and innovations in digital learning, AI in learning, and learner experience platforms – and recommend tools or approaches to enhance impact.
  • Advise on vendor partners and manage relationships.


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