Conversational Banking Manager
3 weeks ago
HSBC is seeking a high-calibre professional to join our team as a Conversational Banking Manager. This role is responsible for driving transformational changes in Conversational Banking operational performance through initiatives aligned to the Conversational Banking Business Strategy.
Key Responsibilities:- Act as a custodian of Conversational Banking foundation and customer experience, covering all chat platforms, social media, and email correspondence.
- Drive and deliver transformational changes in Conversational Banking operational performance through initiatives fully aligned to the Conversational Banking Business Strategy.
- Analyse business performance and help identify inefficiencies/issues in the current process and procedures; rectify them to ensure all key performance indicators are optimized.
- Make recommendations to drive improvements of current practices that uplift customer experience, team productivity, and/or reduce operating costs.
- Monitor project status and manage key stakeholders in project teams to achieve common goals from the Conversational Banking perspectives.
- Manage and work with individuals across functions and operate effectively in a highly matrixed role on a local and global basis.
- Bring in new ways of working in operations, processes, and innovative technology, exploit and leverage on available system features in order to develop new business opportunities that align to our business strategy.
- Nurture a collaborative, agile, and supportive team culture through constant data-driven feedback and constructive discussions.
- University degree or relevant qualification.
- Experience in the financial or banking sector.
- Full understanding of Wealth and Personal Banking product & services.
- Proven experience of successful strategy formulation & project management, utilizing relevant tools and techniques to ensure consistent delivery.
- Strong influencing skills with proven ability to communicate effectively at all levels of management.
- Ability to work independently as well as interact with various teams effectively with excellent interpersonal skills.
- Effective in both spoken and written communication, interpersonal, and negotiating skills.
- Strong analytical, problem-solving, and lateral thinking skills.
HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
-
Conversational Banking Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeConversational Banking ManagerHSBC is seeking a high-calibre professional to join our team as a Conversational Banking Manager. This role is responsible for driving transformational changes in Conversational Banking operational performance through initiatives aligned to the Conversational Banking Business Strategy.Key Responsibilities:Act as a custodian of...
-
Conversational Banking Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time### Job Overview At HSBC, we're committed to building a culture where all employees are valued, respected, and opinions count. We're seeking a high-calibre professional to join our team as a Conversational Banking Manager. ### Key Responsibilities * Act as a custodian of Conversational Banking foundation and customer experience, covering all chat...
-
Conversational AI Developer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DHI-AI Full timeDIGITAL HUMAN INTERNATIONAL (A.I.) COMPANY LIMITED Location: Western District, Hong Kong Island Job Title: AI Digital Human Developer Company Overview We are a pioneering international company specializing in artificial intelligence and digital human technology. Our leadership team comprises seasoned entrepreneurs with extensive backgrounds in leading...
-
Conversational AI Engineer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DHI-AI Full timeDIGITAL HUMAN INTERNATIONAL (A.I.) COMPANY LIMITED Location: Western District, Hong Kong Island Position: AI Digital Human Developer Company Overview We are a pioneering international firm specializing in artificial intelligence and digital human technology. Our leadership team comprises seasoned professionals from renowned tech companies, committed to...
-
Conversational AI Solutions Developer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DHI-AI Full timeDIGITAL HUMAN INTERNATIONAL (A.I.) COMPANY LIMITED Location: Western District, Hong Kong Island Job Title: AI Digital Human Developer Company Overview We are a pioneering company in the realm of artificial intelligence focused on digital human technology. Our leadership team comprises seasoned professionals from leading tech firms, dedicated to...
-
Conversion Rate Optimization Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full timeAbout the RoleWe are seeking a highly skilled Conversion Rate Optimization Specialist to join our team at Snaphunt. As a key member of our digital marketing team, you will be responsible for analyzing user behavior, developing and executing strategies to improve the user experience, and increasing the overall conversion rate on our website and digital...
-
Conversion Rate Optimization Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China MMNovatech Full timeAbout the RoleWe're MMNovatech, a leading global technology company that integrates platforms to deliver productivity. Our mission is to combine strategy, design, and software engineering to help businesses succeed.The CRO Specialist will be responsible for analyzing user behavior, developing and executing strategies to improve the user experience, and...
-
Banking Graduate Trainee
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Chiyu Banking Corporation Limited Full timeJoin Our Banking Graduate Trainee ProgramWe are seeking highly motivated and talented individuals to join our Banking Graduate Trainee Program at Chiyu Banking Corporation Limited. As a graduate trainee, you will have the opportunity to work in our branch network, being coached by designated mentors and explore our products, services model, and customer...
-
Career Advancement Opportunities in Banking
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Chiyu Banking Corporation Limited Full timeProgram OverviewAs a Graduate Trainee at Chiyu Banking Corporation Limited, you will embark on a comprehensive development journey that spans our branch network. You will be coached by experienced mentors and gain a deep understanding of our products, services model, and customer diversity.Key ResponsibilitiesWork in our branch network, developing skills and...
-
AI Digital Human Developer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DHI-AI Full timeAbout DHI-AIDigital Human International (A.I.) Company Limited is a pioneering organization in the field of artificial intelligence, dedicated to creating immersive digital human experiences. Our team of experts is passionate about pushing the boundaries of conversational AI and developing innovative solutions that transform the way people interact with...
-
AI Digital Human Developer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DHI-AI Full timeAbout DHI-AIDigital Human International (A.I.) Company Limited is a leading provider of immersive digital human technology for life experiences. Our mission is to deliver high-quality products and services on emerging tools such as artificial intelligence, big data, digital humans, machine learning, and natural language processing.The RoleWe are seeking an...
-
Hong Kong, Central and Western District, Hong Kong SAR China Advanced Energy Full timeJoin our team at Advanced Energy as a Lead Test Engineer, Design Qualification Testing, and contribute to ensuring the excellent design quality of our power conversion products. As a key member of our team, you will work closely with design quality verification, test engineering, and test equipment management functions to develop advanced product testing...
-
Test Engineer for Power Conversion Products
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Advanced Energy Full timeJob Title: Test Engineer, Design Qualification TestingTo contribute to the success of Advanced Energy, we are seeking a skilled Test Engineer to join our team. As a key member of our design quality verification, test engineering, and test equipment management functions, you will play a crucial role in ensuring the excellent design quality of our power...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob Title: Digital Product Manager, Team Lead, Customer Banking GroupDBS Bank (Hong Kong) Limited is seeking a highly skilled Digital Product Manager to lead our Consumer Banking Group's online banking channel and product roadmap. As a key member of our team, you will be responsible for developing and implementing innovative digital solutions to drive...
-
Hong Kong, Central and Western District, Hong Kong SAR China Australia and New Zealand Banking Group Limited (ANZ) Full timeSenior Director, Corporate Relationship Manager Position Overview As a Senior Director in our Corporate Banking division, you will oversee a diverse portfolio of Multinational Corporations and local enterprises, delivering a comprehensive suite of financial solutions including Lending, Markets, Transaction Banking, and Debt Capital Markets. This role...
-
Commercial Banking Relationship Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China 11062 Citibank, N.A. Hong Kong Full timeCiti's Commercial Banking franchise is a solutions-led business for mid-sized and emerging corporates. The unified organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence.The Citi Commercial Bank (CCB) Relationship Manager is a trainee professional role. Requires a good knowledge...
-
Investment Banking Professional
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Deutsche Bank Full timeAbout the Role:We are seeking a highly motivated and experienced Investment Banking professional to join our team at Deutsche Bank. As an Equity Capital Markets Specialist, you will play a key role in supporting the origination and execution of ECM and equity-linked transactions.Your Key Responsibilities:Support the origination and execution of ECM and...
-
Application/Middleware Administrator
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Arab Banking Corporation Full timeJob Title: Application/Middleware AdministratorArab Banking Corporation is seeking a highly skilled Application/Middleware Administrator to join our team. As a key member of our IT infrastructure team, you will be responsible for configuring and managing Application Tier and middleware systems.Key Responsibilities:Configure and manage Application Tier and...
-
Treasury Specialist, Consumer Banking
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeAbout the RoleCiti is seeking a highly skilled Treasury Specialist to join our Consumer Banking team in Hong Kong. As a key member of our team, you will be responsible for providing daily market updates and trading strategic plans for clients and individual sales staff.Key ResponsibilitiesProvide daily market updates and trading strategic plans for clients...
-
Director / Associate Director, Private Banking
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Director / Associate Director, Private Banking. This is a key role that requires strong leadership and business development skills to drive growth and success in our Private Banking division.Key ResponsibilitiesBusiness Development: Develop and execute a business...
