Senior Customer Service Representative
3 weeks ago
Job Title: Senior Customer Service Representative
About the Role:
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our Customer Engagement Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective resolution to customer inquiries and complaints
- Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customers
- Meet or exceed performance metrics and targets for customer satisfaction, first call resolution, and average handle time
Requirements:
- 2+ years of customer service experience in a call center or service center environment
- HKDSE/HKCEE/diploma qualification required
- IIQE 1,3,5 preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance metrics
- Proficiency in Microsoft Office and other relevant software
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Manulife:
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Equal Opportunity Employer:
Manulife is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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