Customer Service Representative

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China FedEx Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Service Clerk, Air Operations. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely booking arrangements, and resolving any issues that may arise.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Coordinate with internal and external stakeholders to execute shipments as per SOP requirements
  • Monitor customer KPIs and provide regular updates
  • Assist with special duties and ad-hoc projects as needed
Requirements
  • F.5 or above, Diploma in Logistics Studies preferred
  • At least 1 year experience in customer service, preferably in freight forwarding industry
  • Fluent in English, Mandarin, and local languages required
  • Knowledge of Excel software a must
About Us

FedEx Logistics is a leading provider of e-commerce, freight forwarding, and import/export services. We offer comprehensive international air and ocean freight forwarding, ground transportation, and customs clearance services, as well as advanced e-commerce and trade facilitation solutions.

Our Philosophy

Our employees are our greatest asset, and we strive to provide them with the tools and support they need to deliver exceptional service to our customers. Our philosophy is simple: employees - service - profit. By putting our employees first, we can provide the highest quality service to our customers, resulting in growth and success for our company.

Our Culture

We value innovation, integrity, and commitment. We have a range of formal policies, procedures, and initiatives in place to encourage and recognize individual and team excellence.

Our Mission

We aim to be the leading provider of top-notch service and a brand leader in our industry. We welcome you to explore our website and learn more about our company culture and values. We look forward to hearing from you.

  • Customer Service Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Customer Service RepresentativeAt Prudential, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service.Key Responsibilities:Provide day-to-day counter service to customers and distributors, ensuring a high standard of service...

  • Customer Service Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Customer Service RepresentativeAbout Classy Wheeler LimitedClassy Wheeler Limited is a leading e-commerce company specializing in electronic and camera products. We are expanding our global customer service team and seeking a foreign-speaking Customer Service Representative to join our fast-paced team.Job ResponsibilitiesProvide exceptional customer service...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full time

    Job Responsibilities:We are seeking a highly skilled and experienced professional to join our team at TÜV SÜD as a Customer Service Representative. As a key member of our customer service team, you will be responsible for:Coordinating and monitoring project activities throughout the project life cycle.Providing formal communication channels to our...

  • Customer Service Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    About CitiCiti is a global bank with a rich history of over 200 years. We provide a wide range of financial services and products to individuals, corporations, governments, and institutions. Our goal is to help our clients achieve their financial goals and navigate the complexities of the global economy.Job SummaryWe are seeking a highly skilled and...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About AIAAIA is a leading insurance company that provides a wide range of insurance products to individuals and businesses.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer inquiries and...

  • Customer Service Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Manulife. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Maersk. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesManage customer service operations for our...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a CS Representative at TÜV SÜD. As a key member of our customer service team, you will be responsible for coordinating and managing test plans and prices with customers during contract review, ensuring timely delivery of test reports, certificates, and invoices.Key...

  • Customer Service Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Customer Service Representative OpportunityAbout Our ClientProjob21 Ltd. is seeking a talented individual to join our e-commerce and client services team in Shanghai.Job ResponsibilitiesDeliver exceptional customer service to high-end clients in the Greater Bay AreaProvide timely and high-quality services to all incoming inquiriesResolve customer complaints...

  • Customer Service Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Customer Services Officer **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Officer. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients. **Key Responsibilities** * Provide high-quality customer service to...

  • Customer Service Representative

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Customer Contact Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other...

  • Senior Customer Service Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key Responsibilities:Handle...

  • Senior Customer Service Representative

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key Responsibilities:Handle...

  • Customer Service Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Hong Kong and Macau. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and complaints in a timely and...

  • Customer Service Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Handle customer inquiries and complaints in a...

  • Customer Service Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Company 28 - Manulife (International) Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to agents and customers, handling enquiries and resolving complex cases in a timely and...

  • Customer Service Representative

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and complaints in a timely and professional manner.Key ResponsibilitiesHandle customer...

  • Customer Service Representative

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer...

  • Customer Service Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job SummaryDBS Bank is seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, engaging with them through phone calls, emails, social media, and chat. Your primary responsibility will be to provide exceptional...

  • Senior Customer Service Representative

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key Responsibilities:Handle...