Service Operations Manager

Mercer's O&T team is seeking candidates for the following position based in the Hong Kong office:Operation Services ManagerWhat can you expect?The purpose of this position is to integrate the EH&B client relationship in the area of looking at Operations processes and presenting the overview and performance within Operations to Clients periodically. To manage...

Inchcape is a leading global automotive distributor operating in over 40 markets worldwide. We partner with top brands to drive innovation and better mobility for our customers.Our diverse team of over 20,000 talented individuals fosters a collaborative culture, championing a superior experience for our customers and partners. We're a dynamic and...

Inchcape, a leading global automotive distributor, is seeking a talented individual to lead our service teams and drive daily operations of our service center. As a key member of our team, you will be responsible for improving and streamlining operation processes, ensuring Channel Partner Service Infrastructure and readiness for new product launches, and...

Job DescriptionThe incumbent will be responsible for overseeing the day-to-day operations of customer service teams, ensuring seamless delivery of services across various platforms, including inbound and outbound calls, walk-in customers, and live chat. The successful candidate should be customer-focused, result-driven, and possess strong problem-solving...

Business OverviewAs a leading bank in Asia, DBS Consumer Banking Group plays a vital role in helping our customers achieve their financial goals and aspirations. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to support our customers at every stage of...

About the Role:Develop and execute strategies to optimize Contact Center operations in Hong Kong, ensuring alignment with HKT's service and cost objectives.Oversee the management of Contact Center resources, including personnel and technology, to deliver exceptional customer experiences.Collaborate with cross-functional teams to drive business growth,...

Role Overview Reporting To: Senior / Service Operations Lead The Service Operations Analyst plays a crucial role in enhancing our Incident Management, System Change & Service Transition, and Problem Management processes. This position requires a proactive individual with excellent communication skills to ensure effective service delivery within IT Service...

Role Overview Reporting To: Senior / Service Operations Lead The Service Operations Analyst plays a crucial role in ensuring the effectiveness of our Incident Management, System Change & Service Transition, and Problem Management processes within IT Service and Operations. This position requires a proactive individual with exceptional communication skills to...

Role Overview Reports To: Senior / Service Operations Lead The Service Operations Analyst plays a crucial role in enhancing service capabilities within IT Service and Operations. This position requires a proactive individual with exceptional communication skills to effectively implement and sustain our Incident Management, System Change & Service...

Position OverviewThe Service Operations Executive plays a crucial role in overseeing and enhancing the operational efficiency of our services at China Mobile International Limited. This position is essential for ensuring that our business operations align with the strategic goals of the organization.Key ResponsibilitiesManage daily operations to ensure...

Position OverviewThe role of the Service Operations Executive involves overseeing and enhancing operational processes within the organization. This position is crucial for ensuring that service delivery meets the high standards expected by our clients.Key ResponsibilitiesManage and optimize service operations to improve efficiency and...

About InchcapeInchcape is a leading global automotive distributor operating in over 40 markets worldwide. We partner with top brands to drive better mobility today and in the future.Our diverse global team of over 20,000 talented individuals fosters an inclusive and collaborative culture, delivering exceptional experiences for our customers and partners....

Job SummaryCathay Pacific Airways Limited is seeking a highly skilled Service Operations Analyst to join our IT Service Delivery team. As a key member of our team, you will be responsible for implementing and maintaining our Incident Management, System Change & Service Transition, and Problem Management processes.Key ResponsibilitiesExecute operations...

**About King Deux Search & Consulting**We are a specialized executive search firm that offers bespoke talent solutions across financial services and commerce. Our commitment to excellence and community engagement drives us to find the right opportunity for our candidates and leave a lasting legacy beyond the hiring process.**About the Hiring Company**The...

Position OverviewThe role of the Service Operations Executive is pivotal in ensuring the smooth functioning of business operations within the organization. This position is based in the headquarters and is integral to the management of operational processes.Key ResponsibilitiesOversee and enhance service delivery processes to ensure optimal...

Job SummaryChina Mobile International Limited is seeking a highly skilled Service Operations Executive to join our team. As a key member of our Business Operations Management team, you will be responsible for managing and coordinating business operations to ensure seamless delivery of services.Key Responsibilities:Develop and implement business operations...

Job SummaryWe are seeking an experienced Operations Solutions and Policy Services Manager to join our team at The Cigna Group. As a key member of our operations team, you will be responsible for leading the development and implementation of health insurance policies and products.Key ResponsibilitiesPolicy AdministrationDevelop and implement health insurance...

The Hong Kong University of Science and Technology is seeking a highly skilled professional to fill the role of Officer (Building Services). The successful candidate will be responsible for the operation and maintenance of the University's mechanical and electrical installations in the Staff Quarter and Student Hostel (SQSH) unit of Building Services. Key...

Main ResponsibilitiesOversee the management of ground service equipment, including operational performance, costs, safety, and compliance with established procedures and regulations.Ensure the provision of timely, effective, and quality services to airlines and customers.Develop and implement resource planning strategies to optimize operational efficiency...

{"Job Role and ResponsibilitiesAs a key member of our Service Operations team, you will be responsible for analyzing business performance and identifying opportunities for improvement. Your expertise will be crucial in implementing workflow and efficiency enhancements, as well as developing and executing local campaigns and promotions. You will also conduct...