Automotive Service Operations Manager

20 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

Inchcape, a leading global automotive distributor, is seeking a talented individual to lead our service teams and drive daily operations of our service center. As a key member of our team, you will be responsible for improving and streamlining operation processes, ensuring Channel Partner Service Infrastructure and readiness for new product launches, and supervising team performance to deliver exceptional aftersales experiences to customers.

Key Responsibilities:

  • Lead service teams and manage daily operations of service center
  • On-going improve and streamline operation processes
  • Ensure Channel Partner Service Infrastructure and readiness for new product launches
  • Supervise team performance and analyze contractor/partner performance to ensure excellent aftersales experience to customer
  • Monitor field issues and report to Function Leader
  • Resolve customer complaints and provide recommendation timely
  • Plan the allocation of resources to maintain high service level and to achieve company objectives
  • Actively involve in staff coaching and development
  • Ensure all branch KPIs to meet AOP target

Requirements:

  • Minimum 8 years' experience in after sales, spare parts & network development in the Automotive Industry with at least 3 years of management experience
  • A Bachelors Degree in a Technical/Engineering field
  • Strong in both verbal and written communication skills
  • A strong technical background and awareness of relevant local compliance & regulations
  • Candidates with less experience will be considered for Assistant Manager position


  • Hong Kong, Central and Western District, Hong Kong SAR China UPS Full time

    Job SummaryThe Automotive Team Leader will be responsible for leading the fleet operations team in ensuring the efficient and effective maintenance of vehicles. This role will involve diagnosing technical failures, providing technical support, and managing daily operations.Key ResponsibilitiesDiagnose and troubleshoot vehicle technical issues and provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    Inchcape is a leading global automotive distributor operating in over 40 markets worldwide. We partner with top brands to drive innovation and better mobility for our customers.Our diverse team of over 20,000 talented individuals fosters a collaborative culture, championing a superior experience for our customers and partners. We're a dynamic and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    About InchcapeInchcape is a leading global automotive distributor operating in over 40 markets worldwide. We partner with top brands to drive better mobility today and in the future.Our diverse global team of over 20,000 talented individuals fosters an inclusive and collaborative culture, delivering exceptional experiences for our customers and partners....


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    {"Job Role and ResponsibilitiesAs a key member of our Service Operations team, you will be responsible for analyzing business performance and identifying opportunities for improvement. Your expertise will be crucial in implementing workflow and efficiency enhancements, as well as developing and executing local campaigns and promotions. You will also conduct...


  • Hong Kong, Central and Western District, Hong Kong SAR China Wabtec Full time

    Company Overview: Wabtec Corporation stands as a premier global supplier of equipment, systems, digital solutions, and value-added services tailored for freight and transit rail. With nearly four centuries of combined expertise from Wabtec, GE Transportation, and Faiveley Transport, we possess unparalleled digital proficiency, technological innovation, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China BASF East Asia Regional Headquarters Ltd. Full time

    Company Overview BASF East Asia Regional Headquarters Ltd. is a prominent chemical enterprise committed to developing innovative solutions that cater to our clients and promote a sustainable future. We foster a diverse and inclusive environment, encouraging individuals with various talents to grow and thrive. Your unique contributions, alongside your...


  • Hong Kong, Central and Western District, Hong Kong SAR China Wabtec Full time

    Company Overview: Wabtec Corporation stands as a premier global supplier of equipment, systems, digital solutions, and value-added services tailored for freight and transit rail. With nearly four centuries of combined expertise from Wabtec, GE Transportation, and Faiveley Transport, the organization boasts unparalleled digital proficiency, technological...


  • Hong Kong, Central and Western District, Hong Kong SAR China BASF East Asia Regional Headquarters Ltd. Full time

    Company OverviewBASF East Asia Regional Headquarters Ltd. is a prominent player in the chemical industry, dedicated to crafting innovative solutions that cater to our clients and promote a sustainable future.We pride ourselves on fostering a diverse workforce, bringing together individuals with varied talents from across the globe. This diversity opens up...


  • Hong Kong, Central and Western District, Hong Kong SAR China Wabtec Full time

    Company Overview:Wabtec Corporation stands as a premier global supplier of equipment, systems, digital solutions, and value-added services tailored for freight and transit rail. With nearly four centuries of cumulative experience from Wabtec, GE Transportation, and Faiveley Transport, the organization possesses unparalleled digital expertise, technological...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mercer Full time

    Mercer's O&T team is seeking candidates for the following position based in the Hong Kong office:Operation Services ManagerWhat can you expect?The purpose of this position is to integrate the EH&B client relationship in the area of looking at Operations processes and presenting the overview and performance within Operations to Clients periodically. To manage...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson Electric Full time

    Job Summary:We are seeking a highly experienced Manufacturing Operations Director to lead our manufacturing operations in China. The successful candidate will be responsible for overseeing the entire operation of the division, including production, engineering, quality control, production planning and control, tooling, projects, and machine maintenance.Main...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full time

    Job SummaryJohnson Controls is seeking a highly skilled Service Supervisor to join our team in Hong Kong. As a key member of our Service team, you will be responsible for carrying out maintenance works and providing technical support to our customers.Key ResponsibilitiesPlan and coordinate maintenance crews with tasks to be performed and monitor...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job SummaryThe Technical Supervisor will be responsible for supervising a team of maintenance personnel to perform maintenance and minor alterations on mobile equipment in a safe and efficient manner. The successful candidate will have a strong background in maintenance and operations, with excellent leadership and communication skills.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full time

    Job DescriptionThe incumbent will be responsible for overseeing the day-to-day operations of customer service teams, ensuring seamless delivery of services across various platforms, including inbound and outbound calls, walk-in customers, and live chat. The successful candidate should be customer-focused, result-driven, and possess strong problem-solving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mercedes-Benz Full time

    Position Overview:This role is focused on the strategic management of Mercedes-Benz vehicle offerings, ensuring alignment with market demands and corporate objectives.Key Responsibilities:Develop and implement product strategies for Mercedes-Benz vehicles.Formulate pricing proposals and oversee annual model updates.Coordinate launch activities and...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Business OverviewAs a leading bank in Asia, DBS Consumer Banking Group plays a vital role in helping our customers achieve their financial goals and aspirations. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to support our customers at every stage of...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    About the Role:Develop and execute strategies to optimize Contact Center operations in Hong Kong, ensuring alignment with HKT's service and cost objectives.Oversee the management of Contact Center resources, including personnel and technology, to deliver exceptional customer experiences.Collaborate with cross-functional teams to drive business growth,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Overview Reporting To: Senior / Service Operations Lead The Service Operations Analyst plays a crucial role in enhancing our Incident Management, System Change & Service Transition, and Problem Management processes. This position requires a proactive individual with excellent communication skills to ensure effective service delivery within IT Service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Overview Reporting To: Senior / Service Operations Lead The Service Operations Analyst plays a crucial role in ensuring the effectiveness of our Incident Management, System Change & Service Transition, and Problem Management processes within IT Service and Operations. This position requires a proactive individual with exceptional communication skills to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Overview Reports To: Senior / Service Operations Lead The Service Operations Analyst plays a crucial role in enhancing service capabilities within IT Service and Operations. This position requires a proactive individual with exceptional communication skills to effectively implement and sustain our Incident Management, System Change & Service...