Customer Service Operations Manager

Job DescriptionThe incumbent will be responsible for overseeing the day-to-day operations of customer service teams, ensuring seamless delivery of services across various platforms, including inbound and outbound calls, walk-in customers, and live chat. The successful candidate should be customer-focused, result-driven, and possess strong problem-solving...

About the Role:Develop and execute strategies to optimize Contact Center operations in Hong Kong, ensuring alignment with HKT's service and cost objectives.Oversee the management of Contact Center resources, including personnel and technology, to deliver exceptional customer experiences.Collaborate with cross-functional teams to drive business growth,...

Position OverviewThe Customer Services Supervisor plays a pivotal role in ensuring seamless operations within our logistics framework. This position involves:Daily Management: Overseeing the Warehouse Management System (WMS) to ensure accuracy and efficiency.Team Collaboration: Working closely with the operational team in the warehouse to enhance service...

At Prudential plc, we strive to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Job OverviewAs a key member of the foodpanda team, you will play a vital role in ensuring the smooth operation of our restaurant partnerships. Your primary responsibility will be to provide top-notch training to restaurant staff on using our devices and operational procedures.Key ResponsibilitiesDevelop and deliver comprehensive training programs for...

About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Crossings Executive Search. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service LeadershipLead a team...

The West Kowloon Cultural District Authority is seeking a highly skilled and experienced professional to join our team as an Assistant Manager, Public Engagement. This is a key role that will play a critical part in delivering exceptional customer service and public engagement initiatives.Key Responsibilities:Customer Service Team Management: Manage and...

About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Crossings Executive Search. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service LeadershipLead a team...

About Hang Seng BankHang Seng Bank is a leading financial institution committed to delivering exceptional service to its customers. Our team is dedicated to providing a dynamic working environment, fostering career growth, and offering competitive compensation packages.Job SummaryWe are seeking a high-caliber professional to join our department as Assistant...

About the RoleThis is a challenging and rewarding role that requires a strong leader to manage the Service Hotline team. The successful candidate will be responsible for ensuring the smooth daily operation of the service hotlines, achieving the highest level of productivity, operations efficiencies, quality, and customer satisfaction.Key...

**Job Summary**China Mobile International Limited is seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key Responsibilities:Develop and...

**About Prudential**Prudential plc is a leading international financial services group with a long history of serving customers around the world. Our purpose is to be partners for every life and protectors for every future.**Job Summary**This role will provide and process information in response to customers' enquiries, concerns, and requests in day-to-day...

About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at West Kowloon. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our visitor services.Key ResponsibilitiesTicketing and Reservations: Handle museum ticket...

Job DescriptionClassy Wheeler Limited is seeking a highly skilled and experienced professional to fill the role of Customer Service Assurance Manager. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Service Point of Contact: Act as a single point of...

Job Description**Job Title:** Assistant Customer Services Manager**Job Summary:** We are seeking a highly skilled and experienced Assistant Customer Services Manager to join our team at The Bank of East Asia. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and...

About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Manulife. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of customer service representatives to...

About the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our team at Company 28 - Manulife (International) Limited. As an Assistant Manager, you will play a key role in providing exceptional customer service and leading a team of customer service representatives.Key ResponsibilitiesProvide effective solutions to customer...

About Hang Seng BankHang Seng is committed to delivering exceptional service excellence. Our people are our most valuable asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services.Customer Contact CentreHang Seng's Customer Contact Centre has been recognized for its outstanding phone banking...

{"Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities* Lead a team of...

About HSBCHSBC is a world-class institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC, we help deliver on these promises by providing a wide variety of life insurance products and services to our clients...