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Customer Service Operations Associate

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time
Job Overview

As a key member of the foodpanda team, you will play a vital role in ensuring the smooth operation of our restaurant partnerships. Your primary responsibility will be to provide top-notch training to restaurant staff on using our devices and operational procedures.

Key Responsibilities
  • Develop and deliver comprehensive training programs for restaurant staff to enhance their knowledge and skills in using our devices and operational procedures.
  • Identify and resolve operational issues and requests from our vendors in a timely and efficient manner.
  • Manage inventory and update asset records on our internal systems to ensure accuracy and efficiency.
Requirements
  • University graduate or current university student with a strong academic record.
  • Excellent communication skills and language proficiency in English, Cantonese, and Mandarin.
  • Prior experience in customer service, hotline, or service center operations is highly desirable.
  • Strong sense of responsibility, efficiency, and proactive issue-raising skills.
  • Ability to work at least two days a week (Monday, Tuesday, Thursday, Friday, 2:00 PM - 7:00 PM).