Customer Service Operations Manager

Customer Service Operations ManagerThe ideal candidate will oversee the delivery of exceptional customer service across various channels, including inbound and outbound calls, walk-in customers, and live chat. This role requires a customer-centric individual with strong leadership skills to manage a team and drive operational efficiency.Key...

Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Customer Services Officer, Venue Operations. This role is responsible for ensuring the smooth operation of our performing arts venues and events, providing exceptional customer service, and overseeing the overall logistics of our events.Key...

About DBS BankAs a leading bank in Asia, DBS Consumer Banking Group is dedicated to helping our customers achieve their goals and aspirations. With a comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we strive to provide our customers with the best possible experience.Job...

Job DescriptionThe incumbent will be responsible for overseeing the day-to-day operations of customer service teams, ensuring seamless delivery of services across various platforms, including inbound and outbound calls, walk-in customers, and live chat. The successful candidate should be customer-focused, result-driven, and possess strong problem-solving...

Customer Service Operations ManagerThe ideal candidate will be responsible for overseeing the day-to-day operations of our customer service team, ensuring that all customer inquiries are handled efficiently and effectively. This role requires a strong leader who can motivate and guide the team to achieve exceptional results.Key Responsibilities:Manage the...

At Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured. We provide a platform for our people to excel and make an impact, supporting their career ambitions. We pledge to make Prudential a place where you can...

Business OverviewAs a leading bank in Asia, DBS Consumer Banking Group plays a vital role in helping our customers achieve their financial goals and aspirations. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to support our customers at every stage of...

At Prudential plc, we are committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured for our people, customers, and partners. We provide a platform for our people to excel and make an impact to the business, and we support their...

Join a team where your contributions matter. At HSBC, we believe in the power of our people. If you are seeking a role that allows you to make a significant impact, consider joining us. HSBC provides a platform for growth, support, and rewards that can elevate your career to new heights. HSBC Life stands as a premier institution, specializing in...

About the Role:Develop and execute strategies to optimize Contact Center operations in Hong Kong, ensuring alignment with HKT's service and cost objectives.Oversee the management of Contact Center resources, including personnel and technology, to deliver exceptional customer experiences.Collaborate with cross-functional teams to drive business growth,...

Your Role:As a key member of the HKT team, you will be responsible for planning, implementing, managing, and controlling the operations of our Contact Centre in Hong Kong. Your goal will be to achieve service and cost targets in an efficient and effective manner.Key Responsibilities:Develop and implement strategies to improve service quality and customer...

About the Role:HKT is seeking a skilled professional to lead our Contact Centre operations in Hong Kong. As a key member of our team, you will be responsible for planning, implementing, and managing the day-to-day activities of our Contact Centre to achieve service and cost targets.Key Responsibilities:Develop and implement strategies to improve customer...

At Prudential plc, we strive to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Crossings Executive Search. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service LeadershipLead a team...

Customer Service ManagerHSBC is seeking a highly skilled Customer Service Manager to join our team in Hong Kong. As a key member of our operations team, you will be responsible for managing and monitoring the Customer Service team to meet the required service standard, ensuring achievement of team Service Level Agreement (SLA) and quality.Key...

Job Title: Assistant Manager, Public EngagementWe are seeking a highly skilled and experienced Assistant Manager, Public Engagement to join our team at the West Kowloon Cultural District Authority. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our public engagement...

Job Title: Customer Services Officer, Venue OperationsWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Officer, Venue Operations. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our performing...

Job Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at the Hong Kong Palace Museum. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our visitor services.Key Responsibilities:Manage museum ticket and...

The West Kowloon Cultural District Authority is seeking a highly skilled and experienced professional to join our team as an Assistant Manager, Public Engagement. This is a key role that will play a critical part in delivering exceptional customer service and public engagement initiatives.Key Responsibilities:Customer Service Team Management: Manage and...

About AIA International LimitedAIA International Limited is a leading insurance company that aims to create a healthier, more sustainable future for everyone. We are committed to helping our customers and the community live Healthier, Longer, Better Lives.About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team....