Customer Support Specialist

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Swift Full time

About the Role

We are seeking a highly skilled Technical Customer Support Engineer to join our global Customer Support Delivery Organization within Swift Operations, based in Kuala Lumpur/Hong Kong. In this role, you will assist our customers worldwide in resolving their Swift operational challenges on a daily basis.

You will be responsible for providing technical support to Swift product and services within your area of expertise, including the Swift Secured Network, Swift Messaging services, and Swift Software suite. Your primary goal will be to deliver exceptional customer service, ensuring that our customers receive timely and effective support.

Key Responsibilities:

  • Provide technical support to customers through web-cases, email, and phone.
  • Work with customers to establish the root cause of problems and provide end-to-end service support.
  • Collaborate with colleagues to maintain end-to-end expertise using Intelligent Swarming.
  • Share solutions with customers and colleagues, contributing to a Knowledge Centric Support environment.
  • Build and maintain customer relationships, increasing customer satisfaction through regular checks and recommendations for improvement.
  • Travel to customers to deliver professional services on a case-by-case basis.
  • Participate in service and product improvement projects, driving project deliverables.

Requirements:

  • Master or Bachelor degree in IT/Engineering/Computer Science or equivalent.
  • Fluent English and Japanese, with excellent written and spoken communication skills.
  • 5-10 years of experience in a technical customer support environment, preferably in Financial Services, Banking, or similar.
  • Working knowledge of change management applications, such as JIRA, Ant, Hudson, or Jenkins Tools.
  • Rotations for weekends/public holidays with leave & pay compensation.
  • TCP/IP protocol and technical implementation, including NAT, routing.
  • SSO, RADIUS, LDAP integration with applications.
  • Windows, Linux, and/or RHEL administration.
  • Oracle databases, MQ series, and/or IBM WebSphere.
  • User or Administrator of SAP, Salesforce, ServiceNow.
  • Java, XML, and SQL knowledge.

What We Offer:

  • We put you in control of your career.
  • We give you a competitive package.
  • We help you perform at your best.
  • We help you make a difference.
  • We give you the freedom to be yourself.

We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

  • Customer Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Efficy Full time

    About EfficyEfficy is a leading European Customer Relationship Management (CRM) solution that provides businesses with complete, flexible, and customizable software to enable their growth. Our platform includes products for marketing automation, sales, project management, customer service, and customer nurturing.Job DescriptionWe are seeking a Customer...

  • Customer Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Efficy Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Efficy. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and ticket...

  • Customer Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Efficy Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Efficy. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and ticket...

  • Customer Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our company delivers data, news, and analytics through innovative technology, serving over 325,000 subscribers worldwide.The RoleWe are seeking a highly skilled Customer Support Specialist to join our team. As a key...

  • Customer Support Expert

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Kaplan International Languages Full time

    Customer Support SpecialistWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Kaplan International Languages. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide high-quality support to customers through...

  • IT Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Remote People Full time

    Job Title: IT Support SpecialistHorizons is representing our client, a multinational IT consultancy company, to hire an IT Support Specialist based in Hong Kong.Our client has helped thousands of multinational companies set up and operate smoothly and securely in APAC countries by providing turnkey IT solutions, compliance services, and outsourcing through...

  • IT Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Remote People Full time

    Horizons is representing our client, a multinational IT consultancy company, to hire a skilled IT Support Specialist based in Hong Kong.Our client has been helping thousands of multinational companies set up and operate smoothly and securely in APAC countries by providing turnkey IT solutions, compliance services, and outsourcing through highly skilled local...

  • IT Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Remote People Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an IT Support Specialist to join our team at Remote People. The successful candidate will be responsible for conducting hardware and software audits, installing and configuring computer hardware and operating systems, and troubleshooting client networking problems.Key Responsibilities:Conducting...

  • Customer Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Customer Support ExecutiveCathay Pacific Airways Limited is seeking a highly skilled and customer-focused Customer Support Executive to join our team. As a key member of our Customer Support team, you will play a vital role in building relationships with our customers, addressing their feedback, and restoring their confidence in our products and services.Key...

  • Customer Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swift Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Engineer to join our global Customer Support Delivery Organization at Swift. As a key member of our team, you will be responsible for providing technical support to our customers worldwide, assisting them in resolving their Swift operational challenges.Key ResponsibilitiesProvide...

  • Customer Support Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Efficy Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Officer to join our team at Efficy. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and ticket...

  • Customer Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swift Full time

    About the RoleWe are seeking a highly skilled Technical Customer Support Engineer to join our global Customer Support Delivery Organization, within Swift Operations, based in Kuala Lumpur / Hong Kong.In this role, you will assist our customers worldwide to resolve their Swift operational challenges on a daily basis. You must be technically inclined and...

  • Customer Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our mission is to empower our clients with the power of information and technology to make informed decisions.The RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support team as a...

  • Customer Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to decision-makers worldwide. Our innovative technology and data solutions empower clients to make informed decisions and stay ahead of the curve.The RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Support...

  • Customer Support Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our mission is to empower our clients with the power of information and technology to make informed decisions.The RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support team. As a...

  • Customer Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our mission is to empower our clients with the power of information, technology, and people.The RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support team. As a Bloomberg...

  • Customer Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swift Full time

    About the RoleWe are seeking a skilled Technical Customer Support Engineer to join our global Customer Support Delivery Organization, within Swift Operations, based in Kuala Lumpur/Hong Kong. In this role, you will assist our customers worldwide to resolve their Swift operational challenges on a daily basis.You will work with an Agile mindset, where change...

  • Customer Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ecovadis Full time

    Job SummaryEcoVadis is seeking a skilled Billing Support Associate to join the Finance team in Japan. This role is responsible for managing billing and payment inquiries, reviewing and resolving billing discrepancies, and processing payments.This position interacts with internal and external customers on a daily basis and requires providing a consistently...

  • Technical Support Specialist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to assist our customers with technical issues related to computer hardware and software. The ideal candidate will have a solid understanding of PC hardware and peripherals, as well as experience supporting Microsoft Windows configuration and desktop...

  • Customer Support Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swift Full time

    About the RoleIn this position, you will play a crucial role in assisting our customers worldwide to overcome their operational challenges related to Swift's products and services on a daily basis.We operate in a Knowledge-Centric Support (KCS) environment, where sharing solutions with customers and colleagues is essential to your job.Key...