Customer Support Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Ecovadis Full time
Job Summary

EcoVadis is seeking a skilled Billing Support Associate to join the Finance team in Japan. This role is responsible for managing billing and payment inquiries, reviewing and resolving billing discrepancies, and processing payments.

This position interacts with internal and external customers on a daily basis and requires providing a consistently high level of customer service and ethics.

Key Responsibilities
  • Assist customers with billing and payment inquiries via phone, email, or chat.
  • Resolve billing discrepancies for customers and ensure corrections are made promptly.
  • Support other team members on any billing and payment-related queries as required.
  • Generate and send accurate invoices to customers, ensuring compliance with billing regulations and company policies.
  • Process payments received from customers, apply payments to customer accounts, and reconcile payment discrepancies as necessary.
  • Update and maintain customer account information, ensuring accuracy and completeness.
  • Collect and analyze data to prepare reports on billing and payment patterns, identify opportunities for process improvement, and optimization.
  • Collaborate with cross-functional teams to resolve client escalations and maintain transparency through prompt and appropriate communications with customers.
  • Assist with internal projects based on the needs of the organization.
Requirements
  • Fluency in Mandarin Chinese and English is a must. Any additional language will be a plus.
  • Bachelor's degree or diploma in a business, management, or finance-related discipline would be preferred, but applicants with other backgrounds will be considered.
  • Previous experience in billing, accounts receivable, or customer support is a plus.
  • Proficiency in Excel is a plus.
  • Strong attention to detail and excellent problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing priorities in a fast-paced environment.
Additional Information

EcoVadis is an equal opportunities employer and welcomes applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments during the hiring process, please let the hiring team know.

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