Senior FX IT Support Manager for APAC Trading

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Nousva Full time
About the Role

We are seeking a highly skilled Senior FX IT Support Manager to join our team in APAC, responsible for delivering exceptional support to our trading business. As a key member of our IT team, you will lead the frontline support for FX IT trade booking, order booking, and risk systems.

Main Responsibilities
  • Lead a team of frontline HK FX Risk IT personnel and work closely with the Core OT team to provide support for the FX trading business in Asia, part of a 24-hour support organization with colleagues in London and New York.
  • Develop strong relationships with the FX trading business (FO, MO/Risk, BO), third-party vendors, and manage/assist members of your team.
  • Ensure high-quality support coverage, providing daily user support and prompt resolution of major incidents when required.
  • Closely coordinate with other teams worldwide, especially the FX Risk IT support teams in London and New York, through daily handover calls to ensure seamless support on production incidents and issues.
  • Proactively monitor systems to detect problems promptly and enforce change management procedures to ensure production stability while facilitating rapid system advances.
Requirements
  • Minimum 3 years hands-on experience on support or projects on trading applications.
  • Ability to juggle multiple requests simultaneously from demanding users.
  • Ability to articulate technical concepts succinctly to a non-technical audience.
  • Experience in informal people and team leadership in specific production situations and/or small-project deliveries.
  • Proficiency in FX products (Spot, Forwards, Swaps, NDF's, vanilla, and exotic FX options).
  • Proficiency with PnL and Risk Management concepts, including VaR and sensitivities.
  • English is required.
About Nousva

Nousva is a leading company in the financial industry, committed to delivering innovative solutions for our clients. We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits and opportunities for growth and development.



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