Senior Manager Ancillaries

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Role Introduction

The Assistant Manager Ancillaries will support the Revenue Strategy and Ancillaries Manager in driving sales enablement and post-sales servicing of travel ancillary products. Key responsibilities include leading sales and marketing activities, driving enhancement initiatives, and managing assigned projects.

Key Responsibilities

Manage travel ancillary products, covering the following responsibilities:

  1. Manage sales and marketing, post-sales servicing of a range of travel ancillary products, including seat reservations, extra baggage, upgrades, and other products refreshed regularly according to business needs.
  2. Collaborate with IT, touchpoint owners, and agile release trains on assigned projects to define requirements, assess legal and regulatory implications, prepare and conduct user acceptance testing, and manage business cutover activities.
  3. Work with relevant business units to facilitate touchpoint expansion, product enhancements, refine user experience, and improve servicing flow and customer support.
  4. Collaborate with relevant business units to manage content updates and develop personalized marketing and promotion plans to increase awareness and drive conversion of ancillary products.
  5. Own and maintain internal product briefs and serve as a point of contact to resolve queries from frontline teams.
  6. Manage suppliers/partners to ensure ancillary products are sold, serviced, and optimized with performance tracking well defined and in place.
  7. Coach ancillaries analysts to carry out their assigned duties.

Requirements

University degree holder or above; minimum 3 years of relevant working experience; knowledge of travel ancillaries and experience in agile projects is a plus; strong understanding of platform capabilities and touchpoint optimisation technology; excellent communication and negotiation skills; and excellent time management and ability to work under pressure.



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