Sales Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time
Job Mission
As a valued member of the Cartier team, you will play a pivotal role in delivering exceptional client experiences that exceed expectations. Your primary objective will be to achieve sales targets while proactively developing your client portfolio.

Main Accountabilities

1. Sales Achievements
  • Provide personalized attention to clients, ensuring a unique and memorable experience during each sale.
  • Mastery of the sales process, including welcome, discovery, convincing, closing, and developing client relationships.
  • Adapt to clients' needs and motivations, striving to consistently improve and surprise them.
  • Negotiate and address objections with ease, while transmitting the passion and values of the Maison.
  • Act as the primary point of contact for clients requiring Care Service.
  • Meet individual and boutique targets, both quantitative and qualitative.

2. Client Relationship & Portfolio Development
  • Cultivate strong, long-lasting relationships with clients, fostering loyalty and retention.
  • Efficiently develop and maintain a robust client portfolio.
  • Execute targeted CRM actions to maximize client engagement.
  • Participate in client events, embodying the Maison's values and spirit.

3. Daily Boutique Operations
  • Adhere to all group, Maison, and boutique policies and procedures.
  • Contribute to inventory management and participate in visual merchandising initiatives.
  • Assist with special projects as needed.

Key Skills
  • Strong interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Excellent sales skills and product knowledge.
  • Client acumen, with a deep understanding of client needs and motivations.
  • Team spirit, with a willingness to collaborate and support colleagues.

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