Hardware and Software Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. In this role, you will provide technical support to our customers, addressing their hardware and software needs. You will troubleshoot and resolve technical issues related to routers, gateways, and devices installation, firmware upgrades, and configuration issues.
Your Key Responsibilities
- Provide day-to-day technical support to end-users.
- Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades, and configuration issues.
- Act as a liaison between customers and internal UX department.
Required Skills and Qualifications
- At least 2 years total combined work experience and completed higher education.
- Ability to speak, read, and write in English.
How to Apply
- Submit your resume and cover letter.
- Include your relevant work experience and education.
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