IT Infrastructure Specialist

23 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

At Aptitude Asia, we are seeking a highly skilled IT Infrastructure Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support and ensuring the smooth operation of our hardware and software infrastructure.

Job Responsibilities:
  • Troubleshooting and Support: The IT Infrastructure Specialist will troubleshoot and resolve complex hardware and software issues, including network connectivity problems, desktop/laptop/peripherals/thin client/telephony support, and hardware/software management.
  • Asset Management: The successful candidate will be responsible for maintaining an inventory of IT assets, conducting periodic audits, and ensuring compliance with company policies.
  • Incident Management: The IT Infrastructure Specialist will be the first point of contact for incident reporting and will work closely with cross-functional teams to resolve incidents efficiently.
  • Lifecycle Management: The candidate will be responsible for the lifecycle management of IT assets, including setup, configuration, decommissioning, installation, and relocation.

Requirements:

  • Education: Bachelor's degree in Computer Science or Information Technology
  • Experience: 2+ years of experience working in a help desk environment or customer support role
  • Desirable Skills: Prior experience in providing technical support and troubleshooting in a multinational financial sector is highly desirable; proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite)
  • Soft Skills: Passionate about customer services, good command of spoken and written English


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