Ecommerce Operations Specialist
6 days ago
Classy Wheeler Limited
We are seeking a skilled Ecommerce Operations Specialist to join our team in Hong Kong and regional markets.
About the Role
- Maintain daily ecommerce operations IT systems running smoothly in regional markets, driving profits, and partnering with regional operations teams for timely and high-quality executions.
- Analyze complex business problems from different angles, performing gap analysis, collaborating with various IT teams to identify technical solutions, and automating cross-platform operations reconciliation.
- Manage ecommerce systems, implementing solutions for operations and campaigns needs.
- Suggest changes to refine and streamline ecommerce operations workflows, optimizing working efficiency and productivity without sacrificing quality.
- Prepare training documentation and coach local markets teams to use group technical solutions for online business execution.
- Work closely with in-house stakeholders to achieve assigned key sales, margin, member acquisition, conversion, online traffic targets, and ensure local markets adopt Group Guidelines for ecommerce.
- Operations and Retail Operations Standards.
- Review system logs to speed up troubleshooting processes.
Requirements
- Strong logical mind with data manipulation skills using Excel/SQL tools.
- Sound knowledge in retail systems and ecommerce digital application systems.
- Possession of passion for Digital or E-commerce trends.
- Degree in ecommerce, information system, computer science, operations research, industrial engineering, or related disciplines is preferred.
- Strong organizational skills with proven ability to meet critical deadlines, prioritize workload, flexible, adaptable, and able to multitask in a fast-paced environment.
- Regional exposure and sound knowledge in ecommerce/third-party e-marketplace, mobile, multi-channel, and/or digital system integration.
- Possess knowledge and experience on ecommerce systems, ERP, Warehouse Management System (WMS), 3PL Logistic System, is a definite advantage.
- Excellent written and verbal communications skills.
- Proactive team player, highly organized, and efficient with a can-do attitude.
- Excellent interpersonal skills to be a team player and independent contributor.
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