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Digital Retail Analyst
1 week ago
Join Our Team at Classy Wheeler Limited
We are looking for a Digital Retail Analyst to support our ecommerce operations in Hong Kong and regional markets.
About the Role
- Partner with regional operations teams to maintain daily ecommerce operations IT systems running smoothly, driving profits, and ensuring timely and high-quality executions.
- Perform gap analysis, collaborate with IT teams, and automate cross-platform operations reconciliation to solve complex business problems.
- Implement solutions for operations and campaigns needs in ecommerce systems.
- Refine and streamline ecommerce operations workflows to optimize working efficiency and productivity without sacrificing quality.
- Prepare training documentation and coach local markets teams to use group technical solutions for online business execution.
- Collaborate with in-house stakeholders to achieve assigned key sales, margin, member acquisition, conversion, online traffic targets, and ensure local markets adopt Group Guidelines for ecommerce.
- Ensure compliance with Operations and Retail Operations Standards.
- Review system logs to speed up troubleshooting processes.
Requirements
- Strong logical mind with data manipulation skills using Excel/SQL tools.
- Sound knowledge in retail systems and ecommerce digital application systems.
- Possess passion for Digital or E-commerce trends.
- Degree in ecommerce, information system, computer science, operations research, industrial engineering, or related disciplines is preferred.
- Strong organizational skills with proven ability to meet critical deadlines, prioritize workload, flexible, adaptable, and able to multitask in a fast-paced environment.
- Regional exposure and sound knowledge in ecommerce/third-party e-marketplace, mobile, multi-channel, and/or digital system integration.
- Possess knowledge and experience on ecommerce systems, ERP, Warehouse Management System (WMS), 3PL Logistic System, is a definite advantage.
- Excellent written and verbal communications skills.
- Proactive team player, highly organized, and efficient with a can-do attitude.
- Excellent interpersonal skills to be a team player and independent contributor.
