Senior Programme Manager
4 weeks ago
A career with Hang Seng Bank Limited offers a dynamic working environment, good career development opportunities, and competitive compensation packages. We seek to attract high-calibre talent to join our team as Senior Programme Manager.
Key Responsibilities:
• Lead a team of project managers and business analysts to steer change initiation, design, monitor, and drive the delivery of WPB programmes/projects until benefits realisation.
• Manage the WPB business portfolio in terms of IT investment and resources allocation to maximise business benefit while ensuring risk mitigation and regulatory compliance.
• Work closely with a wide spectrum of stakeholders and partners, including business users, operations, IT teams, risk stewards, and Group/Regional teams of HSBC, to enable effective programme and project governance.
• Anticipate and identify existing or emerging risks/issues, their dependencies, assess the impacts on programme delivery schedule and benefit realisation, and take action to mitigate risks and minimise impacts.
• Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency, and effectiveness.
• Assist the Head of WPB Transformation & Management to build a team with strong business sense and transformation/consultancy skills.
• Keep abreast of the latest technology and best practices in the banking industry and deliver changes to current processes with efficiency and cost improvement.
Requirements:
• University graduate in related disciplines or other relevant qualifications.
• Minimum of 8 years' relevant experience in project management.
• Broad knowledge and experience of the retail banking business and operations.
• Previous experience as a project manager in medium-to-large scale projects and/or PMO will be an advantage.
• Agile knowledge and adoption experience.
• Keep abreast of market developments and business trends to explore new business opportunities.
• Excellent leadership, communication, influencing, planning, and organising skills.
• Excellent written communication skills, ability to clearly document the current state and recommendations.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Proficiency in both spoken and written English and Chinese.
• Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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