Senior Programme Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Opportunity: Senior Programme Manager

Hang Seng Bank Limited is seeking a high-calibre professional to join our department as a Senior Programme Manager. In this role, you will lead a team of Project Managers and business analysts to steer change initiation, design, monitor, and drive the delivery of WPB programmes/projects until benefits realisation.

Key Responsibilities:
  • Manage WPB business portfolio in terms of IT investment and resources allocation to maximise business benefit while ensuring risk mitigation and regulatory compliance.
  • Work closely with a wide spectrum of stakeholders and partners, including business users, operations, IT teams, risk stewards, and Group/Regional teams of HSBC, to enable effective programme and project governance.
  • Anticipate and identify existing or emerging risks/issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation, and take action to mitigate the risks and minimise impacts.
  • Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency, and effectiveness.
  • Assist the Head of WPB Transformation & Management to build a team with strong business sense and transformation/consultancy skills.
  • Keep abreast of the latest technology and best practices in the banking industry and deliver changes to current processes with efficiency and cost improvement.

Requirements:
  • University graduate in related disciplines or other relevant qualifications.
  • Minimum of 8 years' relevant experience in project management.
  • Broad knowledge and experience of the retail banking business and operations.
  • Previous experience as a project manager in medium-to-large-scale projects and/or PMO will be an advantage.
  • Agile knowledge and adoption experience.
  • Excellent leadership, communication, influencing, planning, and organising skills.
  • Excellent written communication skills, ability to clearly document the current state and recommendations.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Proficiency in both spoken and written English and Chinese.
  • Ability to adopt a growth mindset and proactively identify and bring about change opportunities.

About Hang Seng Bank Limited:

Hang Seng Bank Limited is a leading financial services organisation in Hong Kong and Asia. We are committed to service excellence and strive to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

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