Operations Excellence Lead

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Company Overview:

The Mass Transit Railway is a world-class transportation organization that operates one of the busiest rail networks in the world. Our commitment to excellence drives us to continuously improve our services and operations.

About the Role

We are seeking an experienced professional to join our team as a Global Operations Standards Manager. As a key member of our organization, you will be responsible for developing and implementing Global Operations Standards, ensuring effective processes are in place for continuous improvement, and managing training & development programs.

Key Responsibilities
  • Develop and maintain Global Operations Standards, ensuring they are aligned with organizational goals and objectives.
  • Coordinate training & development programs to ensure staff have the necessary skills and knowledge to implement Global Operations Standards.
  • Manage certification schemes to ensure compliance with Global Operations Standards.
  • Collaborate with stakeholders to identify areas for improvement and develop strategies to address these.
Requirements
  • Degree or equivalent in Management, Business Administration, Engineering, or Science.
  • A minimum of 8 years' experience in total quality management or engineering management, with 2 years at a supervisory level.
  • Possession of Membership of a recognized professional institution or registered status of relevant discipline is preferred.
  • Good writing skills and knowledge of railway operations and business improvement techniques/tools.
  • Proficiency in spoken and written English & Chinese (including Cantonese and Mandarin).


  • Hong Kong, Central and Western District, Hong Kong SAR China HTK Full time

    We are seeking an Operational Excellence Lead to join our team of Change Agents. As a key member of the Transformation Office, you will be responsible for driving business process improvement projects and programs to achieve operational excellence. Your primary focus will be on reviewing business processes, using data and methodologies to provide hands-on...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About HSBCHSBC offers opportunities, support, and rewards that will take you further. We're looking for a career where you can make a real impression.Key ResponsibilitiesAs an Operations Resilience Analyst, you'll be accountable for:SUPPORTING THE DELIVERY OF OPERATIONAL RESILIENCE FOR HSBC, HONG KONG, BY IMPLEMENTING POLICIES AND CONTROLS ALIGNED WITH...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description:We are seeking an experienced professional to join our team as an Operational Excellence Lead - Corporate Actions. This role will be responsible for managing and overseeing corporate actions-related processes, ensuring that all services delivered meet current legislative and regulatory requirements and comply with the Bank's operational risk...


  • Hong Kong, Central and Western District, Hong Kong SAR China Allianz Partners Hong Kong Full time

    Job Description:As an Operational Excellence Director at Allianz Partners Hong Kong, you will play a key role in driving productivity and positive customer outcomes within the local insurance operations. You will oversee and manage project funnels, ensuring timely and efficient delivery while maintaining compliance with Allianz Group standards.In this...


  • Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    Job DescriptionThe role of Head of Operations at Selby Jennings is to oversee the daily operations of a high conviction equity investment strategy, ensuring efficiency and compliance with regulatory requirements.This position offers an exciting opportunity to be part of a dynamic and influential investment team, led by a highly prolific Chief Investment...


  • Hong Kong, Central and Western District, Hong Kong SAR China Doo Group Full time

    Role OverviewDoo Group is a leading financial services company that specializes in fintech solutions. With a diverse range of business lines, including brokerage, wealth management, and payment services, we provide comprehensive products to clients worldwide.We are seeking an experienced Operational Manager to join our team and contribute to our global...


  • Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time

    We are looking for an exceptional Operations Excellence Manager to join our team at Osl. In this critical role, you will be responsible for driving process improvements and ensuring operational excellence throughout the organization.Key Responsibilities:Develop and implement process improvements to drive operational efficiency and effectiveness.Analyze data...


  • Hong Kong, Central and Western District, Hong Kong SAR China Watson Recruitment Ltd (Hong Kong) Full time

    Job Overview:We are seeking an experienced Process Re-engineering Manager to join our client in the manufacturing sector. The successful candidate will lead projects to enhance operational flows, manage production documentation, and provide training and guidance.About the Role:Create and implement operational frameworks and guidelines for seamless...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Enhance Customer Experience with Operational ExcellenceWe are committed to delivering exceptional customer experiences at HSBC. Our Digital Business Services team works tirelessly to improve operational efficiency and enhance customer satisfaction. As an Officer, MPF Administration, you will be instrumental in driving this vision forward.Key responsibilities...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    About DBS Bank (Hong Kong) Limited">DBS Bank (Hong Kong) Limited enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.We manage the majority of the bank's operational processes and inspire to delight our business partners...

  • Retail excellence

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Retail Excellence & Training Manager, Global Kowloon, Hong Kong Purpose of Position CASETi FY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. The Global Retail Excellence...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aon Hewitt Full time

    Key ResponsibilitiesAs an Operational Excellence Manager, you will be responsible for driving operational excellence across our APAC business. This includes developing and implementing effective operational procedures, growth strategies and processes, as well as supporting APAC CRS to ensure the development, communication and implementation of these...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    AIA International Limited is seeking a skilled Pre-authorization Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our pre-approval process and providing excellent customer service.About the RoleThe Pre-authorization Service Manager will oversee the Pre-approval team, ensuring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to enhancing its performance for customers.We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.Job DescriptionThe...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About Us">At DBS Bank, we're passionate about empowering individuals and businesses to achieve their goals. With a strong focus on innovation and customer-centricity, we're constantly looking for ways to improve our services and exceed expectations.">Our Requirements">We're seeking a Senior Associate to join our team and drive business transformation...

  • Lead Music Teacher

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Pittsford Central School District Full time

    Pittsford Central School District is seeking a highly skilled music teacher to join our team. As a lead music teacher, you will have the opportunity to collaborate with colleagues, develop curriculum, and inspire students to achieve their full potential.Our district is committed to providing a world-class education, with a focus on academic excellence,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    About the Position: We are seeking a Restaurant Operations Lead to join our dynamic team at Rosewood Hotel Group. As a key member of our F&B team, you will play a crucial role in building and developing the restaurant team with empathy, encouragement, and constructive support.The ideal candidate will have a strong understanding of restaurant operating...


  • Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

    About FWD GroupFWD Group is a pan-Asian life and health insurance business with over 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.We aim to change the way people feel about insurance by delivering innovative propositions, easy-to-understand products, and a simpler insurance experience. Our...


  • Hong Kong, Central and Western District, Hong Kong SAR China 希尔顿酒店管理(上海)有限公司 Full time

    About Us:Hilton Hotels Management (Shanghai) Limited is a renowned hospitality company with a rich history of delivering exceptional customer experiences.We are seeking an accomplished Regional Operations Lead to join our team. The successful candidate will be responsible for overseeing regional operations, driving sales growth, and developing relationships...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    We are seeking a highly skilled and experienced Manager to join our team at Mass Transit Railway. As a Manager – Global Operations Standards, you will be responsible for developing and implementing global operations standards that align with the company's vision and values.About the JobThis is a challenging and rewarding role that requires a strong...