Strategic Data Analytics Leader for Operational Excellence

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to enhancing its performance for customers.

We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Job Description

The Head of Operation Analytics will play a vital role in driving the development and implementation of analytics strategies and solutions to enhance operational efficiency, risk management, and customer outcomes in areas of non-financial risk domains.

This includes leading analysis of customer, transaction, and process data to develop and deploy fit-for-purpose analytics solutions, providing timely dashboards to track key operational processes, and translating data into actionable insights for non-technical stakeholders.

Key Responsibilities

  • Lead the development and implementation of analytics strategies and solutions to enhance operational efficiency, risk management, and customer outcomes
  • Lead analysis of customer, transaction, and process data to develop and deploy fit-for-purpose analytics solutions
  • Provide timely dashboards to track key operational processes and translate data into actionable insights for non-technical stakeholders
  • Evaluate and implement tools (AI/ML platforms, process automation) to continuously uplift modern data, visualization, and AI capabilities in operations domain
  • Collaborate with senior leadership and cross-functional teams to prioritize analytics initiatives and drive business outcomes

Requirements

  • University degree in Statistics, Data Science, Mathematics, Computer Science, Information System, or other related discipline
  • Minimum 15 years' banking experience in data analytics
  • Excellent team management, strong organizational, problem-solving skills
  • Effective verbal and written communication, experience in managing broad stakeholders and cross-functional project teams
  • Ability to take smart risk, define structure and clear approach/solution under ambiguous circumstances
  • Self-motivated professional with a strong analytics mindset and track record of analytics solutioning, innovation, and transformation for impactful business results


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