Fubon Bank Operations Specialist
1 month ago
Main Responsibilities
As a key member of our team, you will provide exceptional customer service by responding to customer inquiries and resolving complaints in a timely and professional manner.
Key Responsibilities:
- Administer sales support functions, including personal loan processing, data entry, and application quality control.
- Act as a liaison between sales teams and departments to facilitate personal loan application processing.
- Monitor customer application progress, manage loan drawdown, and handle repayment.
- Participate in other operations duties and ad-hoc projects as assigned.
Requirements:
- Post-secondary education or above.
- At least 2 years of experience in a relevant role, with a minimum of 1 year in customer service in a banking or financial institution.
- Pleasant telephone manner, strong interpersonal skills, and a service-oriented attitude.
- Proficiency in English and Cantonese, with the ability to communicate effectively in both languages.
- Understanding of relevant bank policies and procedures, as well as regulatory requirements.
- English and Chinese typing skills.
- Proficiency in Microsoft and Access, with experience in data entry and application management.
- Strong commitment to delivering quality customer service and working effectively as part of a team.
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