Operations Support Associate

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time
Primary Responsibilities
  • Monitor and operate the Operations Console and other systems or platforms to ensure smooth day-to-day operations.
  • Manage and execute requests from traders as well as client requests in a timely and efficient manner.
  • Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs.
  • Review and provide feedback for all SOPs for consistency and accuracy.
  • Ensure proper protocol, procedures, notifications, and communications are followed at all times.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls.


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