Housekeeping Operations Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

We are seeking a highly skilled and experienced Housekeeping Coordinator to join our team at Shangri-La. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our hotel.

Key Responsibilities:

  • Coordinate and manage the housekeeping team to ensure efficient and effective cleaning operations.
  • Develop and implement housekeeping policies and procedures to maintain high standards of cleanliness and quality.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Conduct regular inspections to ensure compliance with housekeeping standards and identify areas for improvement.
  • Provide excellent customer service and respond to guest complaints in a professional and timely manner.
  • Manage and maintain housekeeping supplies and equipment to ensure optimal performance.
  • Develop and implement training programs to enhance the skills and knowledge of housekeeping staff.

Requirements:

  • Certificate holder in Hospitality Management or related field.
  • At least 1 year of housekeeping experience in a hotel of similar size and complexity.
  • Demonstrated ability to interact with guests and colleagues in a professional and courteous manner.
  • Good communication and organizational skills.
  • Proficient in PC applications.
  • Good command of English, Mandarin, and Chinese languages.


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