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Floor Operations Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

We are seeking a highly skilled and experienced professional

to join our Housekeeping Department as a Floor Supervisor. The ideal candidate will have a minimum of 3 years of experience in a similar role, preferably in the hotel industry.

Key Responsibilities:

  • Lead a team of housekeeping staff to ensure exceptional service delivery and high-quality standards
  • Develop and implement effective strategies to improve efficiency and productivity
  • Collaborate with other departments to ensure seamless operations and excellent guest experience
  • Conduct regular performance evaluations and provide coaching and training to staff members
  • Maintain accurate records and reports to support departmental decision-making

Requirements:

  • Excellent command of spoken and written English and Cantonese; proficiency in spoken Mandarin is desired
  • Strong leadership and interpersonal skills to motivate and inspire team members
  • Quality-driven and customer-focused with a results-oriented approach
  • Highly motivated and ambitious with a passion for delivering exceptional results

Confidentiality:

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.