Transformation Director for Wealth and Personal Banking
4 weeks ago
About Hang Seng Bank
Hang Seng Bank Limited is a leading financial institution in Hong Kong committed to service excellence. Our people are our most important asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services.
We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages. This includes an estimated annual salary of HK$2,000,000 for the successful candidate.
Job Description
The successful candidate will lead the development of WPB platform and customer journey transformation plans and innovations to achieve WPB and the Bank's business strategy. Key responsibilities include:
- Driving the development of WPB platform and customer journey transformation initiatives through agile value streams and collaboration with internal groups, local teams, and external suppliers.
- Liaising with Digital Business Services (DBS) on overall IT budget management, resources allocation, and prioritisation amongst all WPB projects.
- Collaborating with WPB business units on IT project prioritisation based on the business case to optimise IT resources usage.
- Providing governance of transformation projects and coordinating WPB governance meetings to oversee all WPB infrastructure, operations, technology, change initiatives, and third-party distribution partners.
- Leading the team to develop strong business focus when implementing various platform and customer journey transformation initiatives.
- Managing operational risks including identification, assessment, mitigation, and controls, loss identification, and reporting on those risks.
Requirements
To be successful in this role, you will need:
- A seasoned background in customer journey design and management, technology, and digital transformation, preferably in wealth management and personal banking business.
- A proven track record of effective and agile project management, including project planning and decision-making, identifying priorities, and bringing multiple projects to successful completion.
- Strong team leadership skills to manage project teams and engage with diverse business and functional stakeholders.
- Acute sense of business direction and thorough knowledge of WPB business and Fintech to exercise sound judgment in cross-WPB transformation initiatives.
- Strong problem-solving skills with conceptual and analytical capabilities to work with ambiguities.
- High proficiency in Chinese and English.
Benefits and Others
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
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