Global Process Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Job Summary:

Cathay Pacific Airways Limited is seeking an experienced Employee Services Executive to join our Global Business Services Department. The successful candidate will be responsible for providing high-quality customer contact services, collaborating with business units, and working with a diverse group of people to meet goals and objectives.

Key responsibilities include daily operations, such as providing first-line support, completing customer contact tasks, and ensuring compliance with relevant policies and practices. You will also work on process improvement initiatives, collaborating with business units and IT to deliver efficiencies and benefits to internal and external customers.

A customer-centric attitude, focusing on resolving issues and performing with a customer-focused mindset, is crucial for success in this role. The ideal candidate should have tertiary education in business, HR, or tourism discipline and at least 3+ years of experience in general administration within a Business Services / Shared Services environment. Strong verbal and written communication skills in English and Chinese are also essential.



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