Director of Travel Retail Operations

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Godiva Chocolatier (Asia) Ltd Full time

Job Title: Associate Director, Travel Retail

Reporting to: General Manager of Franchise, SG and GTR

Location: Hong Kong

Job Responsibilities:

The successful candidate will be responsible for leading our travel retail sales, marketing, and operation teams to ensure the deliverables in APAC can be achieved. The work scope will encompass:

Sales Management

  • Develop and implement APAC commercial strategies to drive revenue growth and maximize market share.
  • Lead the setup of annual sales plans and ensure their smooth execution.
  • Manage and follow-up on P&L to ensure financial objectives are met.
  • Drive product assortment planning and pricing strategies in line with market trends and customer demand.
  • Compile monthly sales reports for senior leadership review.

Business Development

  • Monitor market trends and competitors' activities to identify business opportunities and improve the brand's positioning.
  • Build and maintain strong relationships with key travel retailers, distributors, and other relevant stakeholders.
  • Explore new business opportunities to enhance market share and drive business growth.
  • Proactively participate in different travel retail channels, trade shows, and conferences to arouse brand awareness.

Team Management

  • Coach the team members and build a robust and dynamic team.
  • Collaborate with cross-functional teams to ensure processes and procedures are effective and efficient.
  • Drive the implementation of corporate guidelines, rules, and standards.

Job Requirements:

  • Bachelor's degree with a major in Business Administration, Sales, or a related discipline. Master's degree is a plus.
  • Over 10 years of travel retail experience and at least 6-8 years of management experience.
  • In-depth knowledge of the travel retail sector, including a broad understanding of duty-free operations, airport retail, and travel-related channels.
  • Prior experience in confectionery or F&B industry will be an advantage.
  • Hands-on, able to manage dynamic changes, and willing to take up challenges.
  • Sales-driven, result-oriented, and have a winning spirit.
  • Excellent negotiation skills, interpersonal skills, and communication skills.
  • Excellent verbal and written skills in Mandarin and English.
  • Open to travel on a regular basis.


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