IT Support Specialist
3 days ago
Job Overview
The Hong Kong Genome Institute is seeking an experienced IT Support Engineer to join its team. As a key member of the IT department, you will be responsible for providing timely and effective front-line IT solutions to our internal users. Your primary focus will be on troubleshooting and resolving hardware, software, and IT services issues, ensuring seamless operation of our systems and applications.
Key Responsibilities:
- Provide front-line IT support, addressing user inquiries via calls and emails
- Troubleshoot and resolve hardware, software, and IT services issues
- Support Windows desktops, Microsoft Office, business applications, and peripheral devices
- Manage user account and access control
- Maintain IT equipment, servers, and basic network connectivity
- Assist with server troubleshooting and Active Directory administration
- Track and update support requests in the service desk system
- Manage hardware and software inventories
- Collaborate with other members of the IT Helpdesk team on technical support and system implementation
- Adhere to IT security policies and procedures to protect sensitive information
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