Risk and Claims Leadership Expert

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time
Job Summary

We are seeking a seasoned operations management expert to join our team as Head of Customer Operations. In this role, you will be responsible for shaping our underwriting and claims enhancement strategy, using data-driven insights to ensure risk management, customer, and operational perspectives are considered.

You will work closely with our leadership team to develop strategic management frameworks and strategies that lay foundations for customer value creation and business outcomes. Your expertise in operations management, underwriting, and claims management will enable you to drive continuous improvement and delivery of customer value aligned with our overall brand vision and strategy.



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