Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Officer, Digital CS. In this role, you will be responsible for handling customers' inquiries via phone calls and digital channels, ensuring their satisfaction.
You will identify opportunities to sell or retain customers during interactions, follow pre-set procedures and workflows to complete tasks in a timely manner, and adhere to requirements, policies, guidelines, and procedures set by the company and other partners.
To succeed in this role, you should have a HKCEE / DSE graduate level education or above, a typing speed of at least 30 words per minute in both English and Chinese, and good command in both written and spoken English and Chinese (Cantonese and Mandarin).
You should also possess good communication skills, be customer-oriented, and have knowledge of common PC software applications.
Key Responsibilities- Handle customers' inquiries via phone calls and digital channels
- Identify opportunities to sell or retain customers during interactions
- Follow pre-set procedures and workflows to complete tasks in a timely manner
- Adhere to requirements, policies, guidelines, and procedures set by the company and other partners
- HKCEE / DSE graduate level education or above
- Typing speed of at least 30 words per minute in both English and Chinese
- Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
- Good communication skills and customer-oriented
- Knowledge of common PC software applications
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