Technical Support Specialist

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited seeks a skilled Technical Support Specialist to join our team in the international buying office.

Job Description
  1. We are looking for an individual who can analyze problems and provide solutions that go beyond standard operating procedures.
  2. The ideal candidate will have experience supporting desktops, laptops, Windows servers, printers, LAN/WAN networking.
  3. This role involves monitoring, installing, troubleshooting, and upgrading desktop and laptop-based solutions.
  4. We require a professional who can provide support for WAN, LAN, and Windows-based solutions, including Office365, Active Directory Management, and Backup Operation.
  5. The successful candidate will be able to continuously improve the Help Desk and other day-to-day processes.
  6. We are looking for someone who can work effectively within a team.
  7. The ability to create and update documentation is essential.
  8. The candidate must be able to communicate effectively.
  9. The ability to seek out, manage, and work with vendors is necessary.
  10. Supervising local IT support of remote site is also required.
Job Requirements
  1. A Bachelor's degree in Computer Science or equivalent experience is mandatory.
  2. Previous experience in supporting sourcing organizations is desirable.
  3. The ideal candidate will have more than 2 years' experience in IT Help Desk, focusing on desktop and laptop environments.
  4. Holding CCNA, MCSA, MCITP, ITIL certificate is beneficial.
  5. Experience with server and network security in an enterprise environment is required.
  6. Supporting AD, TCP/IP, DNS, and DHCP services is also essential.
  7. Supporting Hyper-V, SQL Server, Terminal Server, and Backup Exec is necessary.
  8. Excellent communication skills are required.
  9. A strong customer service orientation is essential.
  10. Strong vendor management experience is required.
  11. Project management experience is also desired.
  12. The candidate must adhere to all standard operating procedures.
  13. Moderate travel may be required to extend support to other offices.
  14. Effective operation as a member of a cross-functional Global team is necessary.


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