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Technical Support Specialist

2 weeks ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Job Description:

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Classy Wheeler Limited. As a key member of our IT department, you will be responsible for providing exceptional support to our customers in Hong Kong and China.

The ideal candidate will have excellent problem-solving skills, a strong knowledge of Microsoft Windows platforms, and the ability to work effectively under pressure.

Key Responsibilities:

  • Provide tier 1 support for HK and China users from general desktop to enterprise applications.
  • Conduct troubleshooting, implementation, and user training.
  • Prepare training materials including training videos and user manuals.
  • Assist the development team with enterprise system quality assurance.

Requirements:

  • University graduate or Diploma holder in IT related disciplines.
  • 2 years relevant working experience. Working experience in retail or distribution industry is a definite advantage.
  • Good command of Cantonese, Mandarin, and English.
  • Self-motivated, good customer services, and capable to work under pressure.