Advanced Technical Support Specialist

7 days ago


Hong Kong Island, Hong Kong SAR China Alliants Ltd. Full time

Alliants Ltd. is hiring a talented Technical Support Specialist to provide advanced technical support for customers using the Alliants Experience Platform (AXP). As a key member of our Customer Support team, you will work closely with internal stakeholders to diagnose and resolve complex technical issues, including log analysis, code review, and performance diagnostics.

About the Role:

Responsibilities include owning and managing tickets escalated from the L1 team, performing root cause analyses, identifying underlying problems, and recommending effective solutions or code fixes. The ideal candidate will have strong problem-solving skills, attention to detail, and excellent communication skills to effectively communicate findings and solutions to both technical and non-technical stakeholders.

You will also be responsible for staying updated on product developments, feature updates, and emerging technologies relevant to the platform. This includes collaborating with product and engineering teams to drive long-term resolutions for high-impact or recurring issues and contributing to the continuous improvement of the platform by identifying opportunities for enhancement and implementing changes that meet evolving customer needs.



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