Technical Support Expert

5 days ago


Hong Kong Island, Hong Kong SAR China TECEZE Full time

We're seeking a Technical Support Expert to provide expert-level technical support for our employees' computer-related issues. This is a full-time position that requires exceptional problem-solving skills and the ability to communicate complex technical information to non-technical stakeholders.

Responsibilities:
  • Provide advanced technical support for complex computer-related issues.
  • Analyze and diagnose technical problems using specialized tools and techniques.
  • Develop and deliver training sessions to improve technical skills and knowledge.
  • Collaborate with IT teams to resolve critical technical issues.
  • Document technical processes and procedures for future reference.

A minimum of 5 years of experience in technical support is required, along with strong knowledge of Windows OS, Office 365, and technical writing principles.



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