Technical Product Support Expert

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

We are seeking an experienced Technical Product Support Expert to join our team at Inchcape plc. As a key member of our operations team, you will play a critical role in providing technical support to our dealership network.

Key Responsibilities:

  • As a Technical Product Support Expert, you will be responsible for communicating with OEMs to resolve technical issues and providing timely updates to dealerships.
  • You will also report outstanding cases to management for clear visibility and coordinate safety cases efficiently.
  • In addition, you will act as a qualified product support representative from factory standard if required, participate in overseas training courses, and provide technical know-how to the workshop.
  • You will ensure that the workshop contributes by providing standardized diagnosis procedures and repair work to the satisfaction of servicing customers.
  • Furthermore, you will support factory campaign field actions, including campaign launch preparation, parts, instructions, tools, and processes.
  • You will also handle ad hoc projects assigned to you and provide high-voltage and safety case support to the workshop.
  • Last but not least, you will support team members on troubleshooting and fault elimination, conduct mystery shopper campaigns, and support factory audits.

Skills & Experience:

  • We are looking for a degree or diploma holder in Automobile Engineering or a related discipline with at least 5 years' relevant working experience.
  • A good command of spoken and written English is essential for this role.


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