Technical Product Support Expert
6 days ago
We are seeking an experienced Technical Product Support Expert to join our team at Inchcape plc. As a key member of our operations team, you will play a critical role in providing technical support to our dealership network.
Key Responsibilities:
- As a Technical Product Support Expert, you will be responsible for communicating with OEMs to resolve technical issues and providing timely updates to dealerships.
- You will also report outstanding cases to management for clear visibility and coordinate safety cases efficiently.
- In addition, you will act as a qualified product support representative from factory standard if required, participate in overseas training courses, and provide technical know-how to the workshop.
- You will ensure that the workshop contributes by providing standardized diagnosis procedures and repair work to the satisfaction of servicing customers.
- Furthermore, you will support factory campaign field actions, including campaign launch preparation, parts, instructions, tools, and processes.
- You will also handle ad hoc projects assigned to you and provide high-voltage and safety case support to the workshop.
- Last but not least, you will support team members on troubleshooting and fault elimination, conduct mystery shopper campaigns, and support factory audits.
Skills & Experience:
- We are looking for a degree or diploma holder in Automobile Engineering or a related discipline with at least 5 years' relevant working experience.
- A good command of spoken and written English is essential for this role.
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