Pre-Sales Technical Support Expert

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Ingram Micro, Inc. Full time

Job Description

We are seeking an entry-level technical support specialist to join our team at Ingram Micro, Inc. As a pre-sales technical support expert, you will play a critical role in providing technical assistance to customers and internal stakeholders on complex product solutions.

Main Responsibilities
  • Support the development and implementation of complex products and applications by providing technical assistance to customers and internal stakeholders.
  • Analyze customer business needs and system/product requirements to develop effective solutions that meet their needs.
  • Collaborate with colleagues to identify and develop product solutions that align with customer requirements.
  • Apply standard practices and procedures in analyzing situations or data to ensure accurate solutions.
  • Utilize company policies and procedures to resolve technical issues effectively.
Requirements
  • A broad theoretical knowledge base typically acquired from advanced education is essential.
  • A four-year college degree or equivalent experience is necessary for this position.
  • 0-2 years of functional experience is desired.


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