Technical Support Expert

2 weeks ago


Hong Kong Island, Hong Kong SAR China Stefanini North America and APAC Full time

We are looking for a highly motivated and detail-oriented Technical Support Expert to join our team at Stefanini North America and APAC. As a Technical Support Expert, you will be responsible for providing exceptional technical support to our clients, including desktop/laptop tech support, Windows operating system support, and IMAC support.

About the Job

The successful candidate will work closely with our team to maintain system configurations, document processes, and track customer incidents. You will also be responsible for troubleshooting and resolving hardware and software issues, as well as maintaining inventory management of IT assets.

To succeed in this role, you must have excellent problem-solving skills, be able to work independently, and possess strong communication skills. Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware is essential.

Key Responsibilities
  • Provide technical support to clients via phone, email, or on-site visits
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests
  • Troubleshoot and resolve hardware and software issues
Requirements
  • Bachelor's degree in Computer Science or related field (required)
  • Experience supporting remote facilities and users (required)
  • Able to uphold a positive attitude at all times (required)
  • Excellent verbal and written communication skills (required)


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