Corporate Customer Service Executive

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time
Job Description

As a Corporate Customer Service Executive at foodpanda, you will be responsible for providing exceptional customer service to our corporate clients. Your primary goal will be to ensure that our clients receive the highest level of service and support, resulting in increased customer satisfaction and loyalty.

Key Responsibilities:
  • Customer Service: Provide professional and empathetic customer service to all corporate clients, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Account Management: Build and maintain strong relationships with our corporate clients, understanding their needs and preferences to provide tailored solutions and services.
  • Problem-Solving: Collaborate with our account management team, delivery team, and restaurant vendors to resolve any issues that may arise during a corporate client's delivery experience.
  • Process Improvement: Continuously review and improve our support operations flow to increase efficiency and drive business growth.
  • Communication: Effectively communicate customer issues and feedback to the appropriate departments to ensure that we are continuously improving our service.
Requirements:
  • Availability: Able to work for 2-3 days per week (min. 16 hours)
  • Education: Open to undergraduate students
  • Experience: Good to have work experience related to customer service, account management, or process improvement
  • Skills: Passionate and enthusiastic attitude with professional customer service manner, self-motivated to go the extra mile and think out of the box to solve problems, ability to multi-task in an organized manner in a fast-paced working environment, fluency in both English and Chinese, including word processing
  • Qualifications: Track record of building processes, tools, and teams that deliver amazing customer support, strong organizational skills, work ethic/grit, and attention to detail


  • Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Crossings Executive Search. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service LeadershipLead a team...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Crossings Executive Search. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service LeadershipLead a team...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Customer Service Officer - Banking SectorGlobal Executive Consultants Ltd. is seeking a highly skilled professional to fill the position of Customer Service Officer in the banking sector.**Job Summary:**We are looking for a mature and responsible individual to provide exceptional customer service at our bank branches.**Key Responsibilities:**Respond to...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Business Overview The Corporate and Investment Banking division offers a comprehensive suite of commercial banking solutions tailored for corporate clients. This includes services such as cash management, current accounts, time deposits, trade finance, working capital solutions, term loans, and foreign exchange services. DBS Bank has established enduring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Customer Care Executive – Luxury BrandWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Executive – Luxury Brand at Global Executive Consultants Ltd.Key ResponsibilitiesRespond to customer inquiries, concerns, and complaints in a timely and professional manner via various communication channels.Provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sleek Full time

    About SleekSleek is a pioneering company that specializes in providing innovative solutions for micro Small and Medium-sized Enterprises (SMEs). Our mission is to make the back-office easy and efficient for entrepreneurs, allowing them to focus on growing their businesses and delivering exceptional customer experiences.We operate in a highly lucrative space,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Explore a career that opens new avenues. If you are seeking a role that can lead to exciting opportunities, consider a position with HSBC. Whether your goal is to advance to higher levels or to embark on a new and thrilling path, HSBC provides the resources, support, and rewards to help you progress. Global Asset Management, part of the HSBC Group,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Explore a career that opens doors to new possibilities. At HSBC, we offer a career path that can lead you to exciting opportunities. Whether you aspire to reach the pinnacle of your profession or seek a new direction, HSBC provides the support and rewards necessary to advance your career. Our Global Asset Management division, part of the HSBC Group,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Explore a career that opens doors to new possibilities. At HSBC, we provide a platform for your career that can lead to exciting opportunities. Whether your goal is to ascend to leadership or explore new directions, HSBC is committed to offering the support and rewards necessary for your professional growth. Our Global Asset Management division, a key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Customer Care Executive - Luxury BrandOur esteemed client, a renowned Luxury Brand, is seeking a highly skilled professional to fill the position of Customer Care Executive.Key ResponsibilitiesRespond to customer inquiries, concerns, and complaints in a timely and professional manner.Provide accurate and detailed information about products, services, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China M800 Full time

    Key Responsibilities: Develop and enhance the existing portfolio of corporate accounts, focusing on revenue growth and profitability. Seek out and engage potential new clients, both locally and internationally, for business expansion. Create and deliver compelling proposals and presentations tailored to corporate clients. Advocate and showcase our...


  • Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Director to lead our Customer Service Team in ensuring efficient and quality day-to-day operations of our Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter, and Luggage Services.Key ResponsibilitiesTeam Leadership: Lead the Customer Service...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Description**Job Title:** Senior Corporate Banking Executive**Job Summary:** We are seeking a highly skilled and experienced Senior Corporate Banking Executive to join our Corporate Banking Department at The Bank of East Asia. As a key member of our team, you will be responsible for maintaining and developing relationships with our corporate clients,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Corporate Finance Compliance RoleGlobal Executive Consultants Ltd. is seeking a seasoned professional to fill the position of Compliance Manager, Corporate Finance. The ideal candidate will have a strong background in corporate finance compliance and a proven track record of ensuring regulatory compliance in a fast-paced investment banking environment.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full time

    Job DescriptionJob Title: Corporate Social Responsibility ManagerCompany: Crossings Executive SearchJob Type: Full-timeIndustry: Manufacturing, Distribution, and RetailLocation: GlobalJob Summary:We are seeking an experienced Corporate Social Responsibility Manager to join our team. The successful candidate will lead a team to manage CSR and related...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Customer Service Officer - Bank (18K – 23K)Our client, a Leading Financial Institution, is seeking a highly skilled professional to fill the position of Customer Service Officer.Working Hours: Monday to Friday from 9am-5pm (working hours can be negotiated)Location: Various Branches (Hong Kong Island, Kowloon, New Territories)Key Responsibilities:Respond to...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock New Opportunities with HSBCAre you looking for a career that will take you to the top? Do you want to experience the possibilities of working with a global leader in the financial industry? HSBC offers opportunities, support, and rewards that will take you further.Our Global Asset Management business serves HSBC's worldwide customer base, providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    Our client, a leading global financial institution, is seeking a top talent to fill the Head of Sales position. This role will be responsible for leading the Corporate Travel Sales team in Hong Kong to open up new local markets and drive best practice across local and greater China.Key Responsibilities:Develop and execute strategies for increasing sales...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full time

    Job DescriptionThe incumbent will be responsible for overseeing the day-to-day operations of customer service teams, ensuring seamless delivery of services across various platforms, including inbound and outbound calls, walk-in customers, and live chat. The successful candidate should be customer-focused, result-driven, and possess strong problem-solving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    **Job Summary**Classy Wheeler Limited is seeking a highly motivated and experienced Sales Executive to join our expanding team. As a Sales Executive, you will be responsible for managing and developing a portfolio of corporate clients in the luxury food and beverage industry.**Key Responsibilities**Manage and strengthen relationships with existing corporate...