Senior Administrator

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Link Group Full time

Link Group: A Global Leader in Retirement Solutions

At Link Group, we are committed to providing exceptional service to our clients and their members. As a Senior Administrator, you will play a critical role in ensuring the smooth operation of our retirement solutions business in Hong Kong.

The Role

This is a challenging and rewarding role that requires a high level of accuracy, attention to detail, and excellent communication skills. As a Senior Administrator, you will be responsible for administering all aspects of our retirement solutions, including processing, authorizing, and following up on work items.

Key Responsibilities

  • Provide superior service to schemes, members, and other stakeholders, meeting service and quality standards.
  • Undertake authorizing and quality assurance (QA) of all work completed by the team to monitor quality and identify training needs.
  • Act on all work-related matters with minimal escalation to your Team Leader/Manager.
  • Complete assigned administration tasks within agreed service standards and quality measures.
  • Ensure commitment to Link Core Values.

Requirements

  • A minimum of 5 years' working experience in a corporate or professional service environment.
  • Higher diploma/associate degree or above in any discipline.
  • Intermediate knowledge of MS Office and other software packages.
  • Previous experience in processing high volumes of data.
  • Excellent accuracy and attention to detail.
  • Proven ability to solve complex problems and deliver innovative solutions.
  • Demonstrated customer focus with the ability to collaborate with others to achieve desired outcomes.
  • Proven ability to prioritize and time manage multiple tasks to meet tight deadlines.
  • Proficient communication skills, both written and verbal, in English and Cantonese.
  • Proven track record of reliability and punctuality in a structured environment.
  • Strong ability to maintain composure, demonstrate empathy, and resilience when handling difficult or sensitive cases or customers.
  • Demonstrated positive attitude towards learning new skills.

Culture @ Link Group

We are an inclusive employer whose people work collaboratively. We encourage, support, and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics, including gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status, or carers responsibilities.

How to Apply

Ready to take the next step in your career? Apply now via our Career Site with your uploaded resume stating your notice period, current/last, and expected salary for our consideration.

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