Airport Operations Support Supervisor
4 weeks ago
At Hong Kong Express Airways Limited, we're passionate about opening up new travel experiences that inspire and invigorate millions of people across the region. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our flights and providing exceptional customer service.
Responsibilities
- Work in a 24-hour Control Center - Airport Operations Support (AOS) to coordinate and communicate flight / passenger recovery plans.
- Monitor daily operations and make decisions to ensure smooth handling, especially during disruption situations.
- Provide guidance to outstation ground handling personnel and execute blacklisting systems as needed.
- Prepare daily reports for operational review and review on-time performance with the station performance team.
- Perform shift and overnight duties.
Qualifications
- Tertiary or above education.
- 5 years of aviation or civil airline experience, including 1 year in a supervisory role.
- Ramp or dispatch handling experience is an advantage.
- Excellent command of English and Chinese (Mandarin is a plus).
- Basic knowledge of Microsoft Office.
- Good communication skills and team player.
- Fast decision maker.
- Able to work under pressure.
Your Future Work Life
- Fly anywhere we fly for free with your friends and family to explore the world.
- Open office to collaborate, connect, and share great ideas.
- Energetic and multicultural teammates from up to 50 nationalities.
- Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon, and N.T.
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