Airport Operations Support Supervisor

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

At Hong Kong Express Airways Limited, we're passionate about opening up new travel experiences that inspire and invigorate millions of people across the region. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our flights and providing exceptional customer service.

Responsibilities

  • Work in a 24-hour Control Center - Airport Operations Support (AOS) to coordinate and communicate flight / passenger recovery plans.
  • Monitor daily operations and make decisions to ensure smooth handling, especially during disruption situations.
  • Provide guidance to outstation ground handling personnel and execute blacklisting systems as needed.
  • Prepare daily reports for operational review and review on-time performance with the station performance team.
  • Perform shift and overnight duties.

Qualifications

  • Tertiary or above education.
  • 5 years of aviation or civil airline experience, including 1 year in a supervisory role.
  • Ramp or dispatch handling experience is an advantage.
  • Excellent command of English and Chinese (Mandarin is a plus).
  • Basic knowledge of Microsoft Office.
  • Good communication skills and team player.
  • Fast decision maker.
  • Able to work under pressure.

Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world.
  • Open office to collaborate, connect, and share great ideas.
  • Energetic and multicultural teammates from up to 50 nationalities.
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon, and N.T.


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