Technology Support Supervisor

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Kirkland & Ellis LLP Full time

About the Role

Kirkland & Ellis LLP is seeking a Technology Support Supervisor to join our team. As a key member of our IT department, you will be responsible for supervising and developing Technology Support Analysts and serving as the primary contact for call escalation and issue resolution for the office's technology.

Key Responsibilities

  • Supervise and develop Technology Support Analysts
  • Provide technical support for PC hardware, software, and Conference Technology
  • Install, diagnose, repair, maintain, and upgrade personal computers and related systems
  • Manage the office's Conference Technology and team
  • Oversee the day-to-day operations of the office's technology infrastructure

Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 5-7 years of experience in a professional services environment, law firm experience preferred
  • Ability to communicate fluently in English, Cantonese, and Mandarin
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Preferred Qualifications

  • Experience with Microsoft operating system, networking components, and hardware
  • Knowledge of Conference Center environment
  • Experience with ServiceNow, Microsoft Windows, and other technologies listed

About Kirkland & Ellis

Kirkland & Ellis is a leading global law firm with a strong commitment to innovation and excellence. We are united in our ambition and drive to move forward, and we share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect, and gratitude.



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