Technology Support Supervisor
3 weeks ago
About the Role
Kirkland & Ellis LLP is seeking a Technology Support Supervisor to join our team. As a key member of our IT department, you will be responsible for supervising and developing Technology Support Analysts and serving as the primary contact for call escalation and issue resolution for the office's technology.
Key Responsibilities
- Supervise and develop Technology Support Analysts
- Provide technical support for PC hardware, software, and Conference Technology
- Install, diagnose, repair, maintain, and upgrade personal computers and related systems
- Manage the office's Conference Technology and team
- Oversee the day-to-day operations of the office's technology infrastructure
Requirements
- Bachelor's degree in Computer Science or related field
- Minimum 5-7 years of experience in a professional services environment, law firm experience preferred
- Ability to communicate fluently in English, Cantonese, and Mandarin
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Preferred Qualifications
- Experience with Microsoft operating system, networking components, and hardware
- Knowledge of Conference Center environment
- Experience with ServiceNow, Microsoft Windows, and other technologies listed
About Kirkland & Ellis
Kirkland & Ellis is a leading global law firm with a strong commitment to innovation and excellence. We are united in our ambition and drive to move forward, and we share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect, and gratitude.
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